Leveraging Delivery Data to Nurture Sales and Growth

Staying ahead of the competition requires more than just great food and excellent service. It demands a deep understanding of your business operations and…

3 Ways to Boost Customer Experiences with Technology

Delivering exceptional customer experiences isn't just a goal — it's the key to thriving in a competitive landscape. Technology plays a pivotal role in…

5 Ways To Convert One-Time Guests into Repeat Customers

In the dynamic world of restaurant ownership, leveraging technology is pivotal to fostering customer loyalty and driving repeat business. Here are five…

How to Leverage POS Data to Enhance Customer Engagement

Your POS system is more than just a tool for processing transactions. It serves as a powerful source of insights that can inform your marketing strategies and…

3 Restaurants Redefining Customer Experience

Dining out isn’t only about the food. Today, the customer experience reigns supreme, and restaurants around the globe are stepping up their game to ensure…

Slim Chickens franchisee adding 12 units to portfolio

August 30, 2024

Slim Chickens has inked a deal with second-generation franchisee Slims Midwest, which owns 23 Arby's locations in Eastern Michigan, to open 12 locations in…

Fazoli’s expands Georgia presence

August 30, 2024

Fazoli's, owned by FAT Brands opened its eighth Georgia location at 207 Bullsboro Dr., in Newnan.

Le Macaron French Pastries taking on Colorado

August 30, 2024

Florida-based Le Macaron French Pastries is entering Denver just a few months after announcing that it was ready to expand across the U.S.

Usher opens Dave's Hot Chicken

August 30, 2024

Los Angeles-based Dave's Hot Chicken has collaborated with entertainer Usher to open its first Georgia restaurant in the Atlanta suburb of Conyers. Usher, who…

Sweet Paris owner shares 4 tips for running a family business

by John Gilbert — Franchisee, Sweet Paris Creperie & Cafe

John Gilbert, owner of Sweet Paris Crêperie & Café in Scottsdale Quarter, Arizona, shares what he has learned since going into business with his wife, Sue, and…

PepsiCo issuing $200K to Latina foodservice owners

August 29, 2024

PepsiCo Juntos Crecemos (Together We Grow), which is part of a $50 million commitment supporting Hispanic small businesses, has launched year three of its…

Jeni's former CEO launches fund for emerging restaurants

August 29, 2024

A team of veteran leaders in the restaurant and consumer packaged goods industries, including former CEO of Jeni's Splendid Ice Creams John Lowe, has created…

NFL lineman opening 10 Freddy's locations

August 28, 2024

Wichita-based Freddy's Frozen Custard & Steakburgers signed a multi-unit development agreement with NFL offensive lineman Ben Powers to bring 10 locations…

Fast casuals exploring the lassi, other beverage trends

by Raji Sankar — Co-CEO and Founder, Choolaah Indian BBQ, Wholesome International

The uptick in lassi offerings may stem from consumers wanting healthier options without sacrificing value.

Chipotle Teamsters demanding 'fair contracts'

by Cherryh Cansler — Editor, FastCasual.com

August 28, 2024

Laurie Schalow, Chipotle's chief corporate affairs officer, said the Union is delaying bargaining meetings but her company is committed to ensuring a fair work…

Papa Johns franchisee doubles down on fast casual burger concept

August 27, 2024

Portland, Oregon-based Killer Burger has signed a second six-unit agreement with Cascade Dining, which owns 26 Papa Johns and opened its first Killer last year…

ICX Summit: Using social to fuel CX awesomeness

by Sandra Carpenter — Editor, Networld Media Group

By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.

Chipotle testing honey chicken

August 27, 2024

Chipotle Mexican Grill is testing Chipotle Honey Chicken — marinated with seared, smoked adobo peppers, seasoned with Mexican spices and finished with a touch…

Wow Bao leveling up customer engagement via Superorder

August 27, 2024

Chicago-based-Wow Bao, a fast casual Asian restaurant concept serving food from over 700 virtual locations, has tapped Superorder, an AI-powered reputation and…

WaBa launches Thai Tea

August 26, 2024

Irvine, California-based WaBa Grill, a rice bowl chain, has added Thai Tea to the menu. Inspired by the flavors of Southeast Asia Thai Tea features sweetened…