News & Media
AI won't replace restaurant employees, it will make CX better
by Bradley Cooper — Editor, Connect Media
A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…
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Birdcall expands in Phoenix, offers self-serve kiosks
September 26, 2023
Birdcall, a chicken QSR with 13 locations in Colorado, Arizona and Texas that offers self-order kiosks, recently opened a second Arizona location in Phoenix at…
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FAT Brands acquires Smokey Bones for $30M
September 26, 2023
FAT Brands Inc., which owns 17 restaurant brands including Twin Peaks and Fatburger, acquired the Smokey Bones Bar & Fire Grill restaurant chain from an…
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Founders of Blaze Pizza, Dog Haus, Wetzel's Pretzels, Gus's BBQ opening taco joint
September 25, 2023
Taco/Social, which serves tacos and a broad selection of tequila-based cocktails, opens Tuesday in the Eagle Rock community of Los Angeles in a…
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District Taco enhances loyalty app
September 25, 2023
Washington D.C-based District Taco has launched District Taco Rewards offering customers a tier-based rewards experience with incremental benefits. Users are…
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Should restaurants enter the Metaverse?
by cooper, Bradley Cooper — Editor, Connect Media
What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.
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Main Squeeze COO promoted to chief dietitian officer
September 25, 2023
Main Squeeze Juice Co., a juice bar and smoothie franchise based in New Orleans, has promoted COO Julie Canseco to its newly created role of chief dietitian…
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Ike’s Love & Sandwiches hires CMO
September 25, 2023
San Francisco-based Ike's Love & Sandwiches has hired Robert Lane, an 11-year veteran of Burger Lounge, as CMO. Prior to his tenure at Burger Lounge, he…
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Webinar: How White Castle navigates efficiency through tech
September 22, 2023
In today's fast-paced business landscape, efficiency is paramount, especially for multi-site operations. The integration of technology into these operations…
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Dig serving beer, wine at Boston store
September 22, 2023
Dig, a chef-centric eatery based in New York City, is making a few additions to its Kendall Square location in Boston. As the local lead behind the brand's…
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Golden Chick franchisee opening Captain D's restaurant
September 21, 2023
Captain D's is opening in Cedar Hill, Texas, within the Dallas market at 522 East Beltline Road in Cedar Hill. The restaurant is owned and operated by…
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Ellianos Coffee expanding in Florida
September 21, 2023
Ellianos Coffee, a southeast-based drive-thru specialty coffee brand, is opening Monday in Gainesville, Florida, and will celebrate with a 2 p.m.
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la Madeleine hires former Wingstop exec to lead franchising
September 21, 2023
French-founded and French-owned la Madeleine has appointed Mark Ramage as senior director of franchise development, effective immediately. Ramage has held…
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Smalls Sliders reaches 100 units in development
September 21, 2023
Smalls Slider has more than 100 restaurants — called "cans" — under development, according to the press release.
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Five Guys, BurgerFI, Papa Johns execs weighing in: 'Embracing AI without Killing Your Budget'
September 21, 2023
Restaurants of all sizes are exploring the use of artificial intelligence to cut labor costs, reduce errors, improve customer satisfaction and enhance the…
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Fazoli's adding 2nd Little Rock location
September 20, 2023
Fazoli's has opened its second Little Rock, Arkansas, location at 11410 W. Markham St.
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Gordon Food Service Canada names Toast preferred POS partner
September 20, 2023
Gordon Food Service, a Wyoming, Michigan-based warehouse foodservice distributor, has named Toast Inc., provider of a digital platform built for restaurants…
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Smalls Sliders to enter South Carolina
September 20, 2023
Smalls Sliders has inked a multi-unit deal with franchise group Sandlot LLC for five units in South Carolina, marking the brand's entrance into the state…
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Why Veggie Grill CEO thinks downsizing will fuel growth
by Cherryh Cansler — Publisher, FastCasual.com
Veggie Grill's plan for growth includes exploring franchising, menu enhancements and technology upgrades.
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Panera adds 1 swipe pay to app
September 20, 2023
Panera Bread has added "Crunch Time" (one-swipe) ordering to its app to help busy customers quickly place orders. Designed for MyPanera members on the Panera…
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