Leveraging Reviews and Sentiment Data to Build a Better Customer Experience

Your customers’ reviews are telling you exactly what they want. They’re your go-to source of information on how your customer experience (CX) stacks up. Review…

Presented by FastCasual.com

Pepsi offers S’mores Collection to kick off summer’s end

September 22, 2022

Pepsi will debut its Pepsi S'mores Collection today, the last day of summer, the company announced in an email.

Labor Day, Every Day

At 1Huddle, it’s Labor Day, every day. Every day, week in and out, we celebrate workers’ contributions, sacrifices, and resilience. As September comes to a…

Pumpkin LTOs still boosting traffic

by Cherryh Cansler — Publisher, FastCasual.com

Although Thursday marked the first official day of fall, restaurants around the world didn't wait to launch their pumpkin-flavored LTOs with good reason.

Slim Chickens expanding in Kentucky

September 21, 2022

Slim Chickens is adding 29 stores in Kentucky, with longtime franchisee Harold Wallace spearheading the expansion alongside Houchens Food Group, which operates…

WaBa Grill thriving in California

September 21, 2022

WaBa Grill is growing its footprint throughout California by opening up to 20 locations from Fresno to Sacramento.

Mendocino Farms taking on Seattle

September 21, 2022

Mendocino Farms, a California-born fast casual concept serving seasonal sandwiches and salads, is opening two Seattle units next year

Fat Brands signs 6-unit deal for Sacramento

September 21, 2022

FAT Brands Inc., parent company of Fatburger and Buffalo's Express, will open six franchised locations in the Sacramento area in partnership with franchisee…

Dickey's retail line available in Hawaii supermarkets

September 21, 2022

After reporting solid sales of its bake-in-a-bag ribs at grocery stores in Puerto Rico and Hong Kong, Dickey's Barbecue Pit will test them in Times…

Chicken Guy launches catering menu

September 21, 2022

Orlando-based Chicken Guy has created a catering menu for its two Tennesse locations in Nashville and Gatlinburg. In partnership with Chef, author and Emmy…

The Many Benefits Of The Star Empower Program

The Star Empower Program helps channel partners boost profit while offering top-of-the-line POS solutions for today’s market.

Roll-Em-Up Taquitos adds rewards platform

September 20, 2022

Roll-Em-Up Taquitos has launched its first digital application, the O.G. Taquito App & Rewards, which allows guests to browse menu offerings and place…

How Starbucks is transforming customer engagement with AI-powered personalization

September 20, 2022

Can AI help your restaurant? Starbucks says yes. The brand created an AI recommendation engine called Deepbrew to offer guests a more personalized experience.

Parent company of Happy Joe's Pizza & Ice Cream files for bankruptcy

by Mandy Wolf Detwiler — Editor, Connect Media

The parent company of Happy Joe's Pizza & Ice Cream and Tony Sacco's has filed for Chapter 11 Federal Bankruptcy protection.

Panera Bread giving loyalty members more control over rewards

September 20, 2022

Panera Bread has enhanced its MyPanera Loyalty Program by allowing members to select their rewards from multiple options as opposed to a single, pre-selected…

Farmer Boys opening 2nd Arizona location

September 20, 2022

Farmer Boys, a Southern California-based burger concept, will open its second Arizona location in October. The store is in Tolleson at 1220 South 83rd Ave. and…

Salad Collective acquires Tokyo Joe's

September 20, 2022

Salad Collective, the Golden, Colorado-based parent company of Mad Greens and Snappy Salads, has acquired Tokyo Joe's and will continue to accentuate its…

Salata's top-performing franchisee reveals 4 go-to management strategies

Before opening her first Salata Salad Kitchen location in 2013 in Texas, Tina MacInnes had no prior restaurant experience. Ten years later, she owns three…

Pokemoto accelerating Philly expansion

September 19, 2022

Pokemoto Hawaiian Poke, owned by Muscle Maker Inc., has signed an agreement with a franchisee in Allentown, Pennsylvania, marking its 45th deal overall and…

Dillas Quesadillas hires former Raising Cane's marketing exec

September 19, 2022

Dillas Quesadillas, a North Texas-based restaurant chain featuring cooked-to-order quesadillas and scratch-made dipping sauces, has hired Adam Reed as its…