Fast Casual Nation

How Bonchon is using AI to enhance operations, increase profit

Bonchon CEO Suzie Tsai joins Fast Casual Nation hosts Paul Barron and Cherryh Cansler to talk candidly about the Korean fried chicken brand's AI journey.

August 18, 2026

Bonchon CEO Suzie Tsai joins Fast Casual Nation hosts Paul Barron and Cherryh Cansler to talk candidly about the Korean fried chicken brand's AI journey. She discusses how the team is improving tech stack, building smarter supply chain forecasting and improving localized marketing. She also touches on the kiosk strategy and data-privacy safeguards.

Tsai shares her wish list for AI's next frontier in guest connection and third-party delivery, plus gives a peek at Bonchon's global growth.

The episode wraps with the announcement of Fast Casual Nation's 2026 Restaurant AI Awards, now open for nominations.

More From Fast Casual NationMore

---