Mystery Shopping Study ranks best wait times

September 28, 2008

DALLAS — The Mystery Shopping Providers Association (MSPA) has released a survey that offers some insight into one key component of customer service: wait…

Fast Casual launches state of the industry report

September 25, 2008

LOUISVILLE, Ky. — Fast Casual magazine and FastCasual.com have released the "2009 Fast Casual State of the Industry Report."   The 73-page comprehensive study…

Quiznos appoints Clyde Rucker executive VP, CFO

September 25, 2008

DENVER — Quiznos has announced that Clyde Rucker has been named to executive vice president and chief operating officer, effective immediately. Prior to this…

Starbucks, ad agency part ways

September 25, 2008

The Oregonian: Starbucks and advertising agency Wieden+Kennedy have announced they're parting ways, after four years of working together.  In 2007, the company…

NRA lauds Senate approval of restaurant depreciation provision

September 24, 2008

WASHINGTON, D.C. — The National Restaurant Association has hailed the U.S. Senate passage of the Tax Extenders and Alternative Minimum Tax Act of 2008…

Corner Bakery announces executive hires

September 24, 2008

LAKEWOOD, Calif. — Corner Bakery Cafe has announced that it has added three new members to its executive team. Richard Peabody joins Corner Bakery as chief…

Panda Express teams up with Big Brothers Big Sisters, Knott's & Oakley

September 24, 2008

ROSEMEAD, Calif. — Panda Express has announced its involvement in "Doorways," a partnership with Big Brothers Big Sisters of Orange County, Calif., Knott's…

Firehouse Subs names franchise development manager

September 24, 2008

JACKSONVILLE, Fla. — Firehouse Subs has named Brent Greenwood the manager of franchise development. Greenwood's focus at Firehouse Subs will include enhancing…

Buffalo Wild Wings completes restaurant acquisition

September 24, 2008

MINNEAPOLIS — Buffalo Wild Wings Inc. has announced the completion of the $23 million asset acquisition of nine Buffalo Wild Wings franchised restaurants in…

Smashburger expands into Ft. Collins, Colo.

September 24, 2008

DENVER, Colo. — Ft. Collins, Colo., will become home to the first Smashburger expansion outside of Denver. Smashburger, launched by private equity and concept…

2008 Fast Casual Summit: Participants

Paul Barron, publisher of Fast Casual magazine, talks with attendees at the summit.

2008 Fast Casual Summit: Subtotal

Paul Barron, publisher of Fast Casual, talks with Subtotal POS president Joel Doherty.

2009 Fast Casual Summit: Dinner event

Paul Barron, publisher of Fast Casual magazine, talks with Peter Truitt of Truitt Brothers about A Taste of Oregon at the 2008 Fast Casual Summit dinner event.

2008 Fast Casual Summit: Mobile messaging

A Power Info Video Session on mobile messaging featuring Noah Glass of GoMobo and Paul Barron, publisher of Fast Casual magazine

2008 Fast Casual Summit: Specialty coffee

Mitch Eastman of Fetco Coffee Equipment discusses specialty coffee with Fast Casual magazine publisher Paul Barron.

2008 Fast Casual Summit: Custom business solutions

Paul Barron talks with Charlie Jeffers of Custom Business Solutions about the company's enterprise solutions.

Starbucks to intro new breakfast sandwiches

September 23, 2008

BusinessWeek: Starbucks plans to introduce new warm breakfast sandwiches begining next week, the company said. The new sandwiches, called Piadini, will feature…

SCA donates paper products for hurricane relief

September 23, 2008

NEENAH, Wis. — SCA Tissue North America, a manufacturer of away-from-home tissue products, is donating 34,560 rolls of paper towels to Feeding America to help…

Denny's tests fast casual concept

September 23, 2008

Franchise Update: Denny's has developed a fast casual concept as part of its strategy to reinvigorate the chain. The company is testing three Fresh Express…

2008 Fast Casual Summit: Blueberry Council

Fast Casual magazine publisher Paul Barron talks with Stan Crafton of the Blueberry Council