Mooyah's VP of Operations 'keeping laser focus on unit economics, operations'

Sept. 5, 2017

Operations are about to get a little tighter at Mooyah Burgers, Fries & Shakes. The brand has hired Mike Sebazco as its VP of Operations, tasking him with keeping a "laser focus on unit economics and operations consistency," Mooyah President and COO Michael Mabry, said in an interview with FastCasual.

The brand's recent acquirement by an affiliate of Balmoral Funds LLC and Gala Capital Partners sparked Mooyah to create the position.

"The first investment into supporting a franchise community is to have an infrastructure with singularly focused leaders to head each department," said Mabry, who worked with Sebazco several years ago at Boston Pizza. "Our growth plan consists of a heavy focus on enhancing unit economics for our franchisees and to grow strategically on the franchise development side in the right markets with the right franchisees."

Before hiring Sebazco, the chain's former VP of operations was not only looking over procurement but also economics and operations.

Mike Sebazco

"Essentially, we've split that role and have retained that team member who will be focused on supply chain and enhancing our purchasing power to flow through for our franchisees," Mabry said. "Mike Sebazco has a proven track record in operations so he will be able to focus on that entirely in the new role."

Sebazco — who had been working for Dallas-based Mimi's Cafe as regional director of operations when Mabry offered him the job — said his first goal is to refine and develop service programs to ensure brand execution standards are consistent. His second goal is to assess, develop and tweak current systems to keep franchisees aligned with the brand's economic model.

"My specialty is system development and implementation to attain the desired results of the organization," he said in an interview with Fast Casual.

Redefining the Experience

In Q4 and going into 2018, Mabry and his team are working on a strategy they've dubbed, "Redefining the Experience." It starts at the unit level in menu design and mix, as well as simplifying operational processes while building efficiencies at the unit level, Mabry said.

"This should, in turn, create an environment where our guests can use us more often and have an improved cost-to-value quotient for the brand," he said. 


Topics: Franchising & Growth

Companies: MOOYAH Burgers, Fries & Shakes


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