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Jim Knight: Managing employees is like being married

Training and development guru Jim Knight gives tips on how to find and keep the right employees.

September 6, 2013 by Cherryh Cansler — Editor, FastCasual.com

Going beyond the standard interview questions is key when it comes to finding, hiring and keeping the right people to work in restaurants and other retail environments, Jim Knight said during this year's Retail Customer Experience Executive Summit in San Diego.

"You gotta ask great behavioral-based, open-ended questions just like any other HR professional would say. I would focus on the cultural side as well," said Knight, the former training and development executive for Hard Rock International. "There are specific questions to know, 'Does this person fit my service philosophy in this brand."

Watch below to hear Knight's tips on finding the right staff and how managing employees is a bit like being married:

Wanna hear more? Knight will also speak at this year's Fast Casual Executive Summit Oct. 13-15 in New Orleans. He will share his insights on a panel called, "Training 2.0 – When Learning Goes Social." The session will show execs why social learning must be part of their culture, how to handle common objections, ways to energize their teams, and about available tools to help support a social learning strategy.

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About Cherryh Cansler

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Cherryh Cansler is VP of Events for Networld Media Group and publisher of FastCasual.com. She has been covering the restaurant industry since 2012. Her byline has appeared in Forbes, The Kansas City Star and American Fitness magazine, among many others.

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