Panera CEO: Q1 growth proves digital strategy is working

Sales are up 6.2 percent at Panera Bread's nearly 500 company-owned stores thanks to the rollout of the chain's digital operations, ordering and payment system.

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For the love of loyalty: How mobile drives customer engagement

Enabling the mobile channel — perhaps through loyalty, ordering, payment or other capabilities — is the next big step for fast casual leaders looking to remain competitive and build customer loyalty.

Payment breaches to continue despite US EMV liability shift

With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions more secure from attacks? What impact will this change have on other payment methods?

Why Chipotle should be kicking food-safety issues 'new-school'

New-school technology could help restaurants teach and enforce food safety standards more effectively than old-school practices.

Report: How does your restaurant compare to your competition?

Expect to see a continued focus on controlling costs through strategic inventory and labor management, as well as leveraging technology in new and innovative ways.

Why restaurants should ignore government’s delay on menu labeling

The real opportunity is to be a leader and put your nutritional information — all 11 of those pesky items, including consumer hot buttons like calories, fat, sugar and sodium — out there.

Ask the experts: Is your brand ready for catering?

Franchisors and their franchisees must understand what they're getting into before deciding if catering should be a part of the business model.

A lesson on loyalty: Where Starbucks went wrong

Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward programs to remain flexible, to striking a smarter balance between customer happiness and business needs

How many software solutions does your restaurant need?

No brand needs every system, but most need most of them, according to Dave Bennett of Mirus.

Franchising focus: Little Greek Fresh Grill growing as Americans embrace new flavors

The Tampa-based chain is on a mission to make Greek food more accessible.

Restaurant kiosks and the 'Goldilocks Zone'

The reason our planet supports life is because it exists in an ideal state known as the 'Goldilocks Zone.' The same principle applies to customer experience, because you need to develop the right configuration for your tools to ensure a good customer experience. Otherwise you will have an angry and disappointed customer.

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Social Media Is Running (Not Ruining) Your Restaurant…Why That’s A Good Thing

Watch the full session video of the opening keynote of the 2016 Restaurant Franchising & Innovation Summit. Speaker: Andrew Gruel, Founder and Head Chef of Slapfish Restaurant Group

Type: Webinar

Sponsor: Restaurant Franchising & Innovation Summit


Service Millennials and Hospitality: The Redefinition of Service

The millennial generation is larger than baby boomers or Gen X. 77% visit a restaurant once a week, and they are expected to spend an average of $3,900 on travel this year alone. Millennials represent a significant opportunity to F&B operators globally.

Type: White Paper

Sponsor: Oracle


WEBINAR: Using Tablet Technology To Give Guests What They Want

Today's consumers want what they want when they want it, and no where has that scenario been truer than on cruise lines. In order to meet those expectations, Norwegian Cruise Lines set out to adopt tablet technology for two of its restaurant and bar outlets aboard Norwegian Escape.

Type: Webinar

Sponsor: Custom Business Solutions


WEBINAR: How to be FDA Calorie Compliant and Still Create Killer Menu Boards

Join WAND Corporation as they walk through the finer points of the menu labeling requirement including best-in-class menu design tips and a case study from McAlister’s Deli. This webinar is a must-attend if you’re in the process of (or planning to) add caloric counts to your menus in the near future.

Type: Webinar

Sponsor: WAND Corporation


WEBINAR: Maximizing Visual Engagement and the Customer Experience: Digital Signage for QSR and Fast Casual

Digital signage technology has evolved to create virtually unlimited options. How are QSRs and Fast Casuals using those options for optimal impact, and how are they leveraging the technology to create a more engaging and interactive experience?

Type: Webinar

Sponsor: Mood Media


WEBINAR: How to Drive Traffic and Sales with Proven Mobile Engagement Strategies

Mobile advertising, marketing and media are entering a new era of growth, spurred by increased consumer usage of mobile devices for media, content consumption and engagement with shopping, promotions, advertising and marketing.

Type: Webinar

Sponsor: Code Broker


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