Restaurants must make time for training.
Smartphones are the "remote control for life," especially for Millennials.
organizations seek out the
technology that best allows them
to listen to their customers—both
individually and in aggregate.
Noodles & Company posted disappointing Q2 results, with comps declining 1 percent for company owned stores, 2.2 percent for franchised stores and 1.1 percent system-wide.
The retail food industry depends on suggestive selling and upselling, according to restaurant franchisee and digital signage provider Ernest Koury, and when you have disinterested employees, no one is there to protect your brand. Digital signage mitigates the impact of undertrained or overwhelmed front line employees.
It’s hard to define a generation, but “Millennials” is the popular term for those who were born between 1980 and 2000. It’s clear that this burgeoning generation has preferences and behaviors different than their predecessors—especially when it comes to jobs.
The tendency of major QSR brands to stick with longtime suppliers exposes a false sense of security with faulty supplier partners.
CONNECT Mobile Innovation Summit coming up Aug. 18-20 will feature the CEOs of Firehouse Subs and McAlister's Deli.
Driven by a desire to serve his customers, franchisee adds drive-thru to his fast casual sandwich restaurant.
Low cost, powerful brand story make SoupMobiles attractive to new franchisees, CEO Lloyd Sugarman says.
From poutine to crêpes, international fast casual concepts offer variety.
VP of Marketing believes company culture is behind the brand's rising stock prices.
It is not often in the QSR industry, that one decision can positively impact so many touch points in restaurant operations.
Tava aims to expand throughout San Francisco and into Denver.
Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.
Bo's Steak & Grill features a backyard barbecue theme, with country music, denim and red solo cups.
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The quarter represented the first time in six quarters the company registered a year-over-year increase in transactions.
Kono Pizza has signed onto a multi-unit franchise deal to open three locations in Charlotte, N.C.
As part of its strong commitment to food safety, the National Restaurant Association announced this year's National Food Safety Month (NFSM) will mark its 20-year anniversary by featuring the top 20 food safety tips from the past 20 years.
Souplantation and Sweet Tomatoes announces the addition of two new salad offerings for a limited time.
Brinker International, Inc. awards Henny Penny, Highland Baking Co. and HotSchedules with the annual Supplier Partner of the Year Award.
Maui Wowi Hawaiian adds a second store location near Nashville, Tenn.
Buffalo Wild Wings Inc. has expanded its pizza business by opening its second PizzaRev location.
FastCasual.com is offering a free webinar on Sept. 4 entitled "Ingredient of the Year - Fresh Ideas for Adding Avocados to Your Menu."
Consumers are developing a taste for fermented foods like kimchi, craft pickles and fish sauce, according to the newest Culinary Trend Tracking Series (CuTTS) from Packaged Facts.
Tropical Smoothie Café announced that the latest product in its Superfood Smoothie series, the UnBEETable Berry, will be added to its menu for a limited time starting Aug. 25.
YoFresh Yogurt Café has announced plans to open four new franchised shops in the coming month. The new stores are in Hales Crossing, Wis.; Brick and Haddonfield, N.J. and in Fenton, Mo. The Fenton location is the first in the state of Missouri.
Juice It Up! has announced the addition of Ginger Shots to its menu.
GRILLiT, Inc has announced a deal selling the master franchise rights for Colorado to Texas Expansion Wing Group, which plans to market the franchise across the Southwest.
Baderbräu's Chicago Pilsener will now be sold in 48 Noodles & Company locations across Chicagoland and Illinois, the company has announced.
The International Franchise Association today has launched an ad campaign battling back against a portion of Seattle's new wage law, alleging proponents of the law have an agenda to undermine the franchise model.
OrderUp, a Baltimore mobile and online food ordering and delivery service, announced the company raised $7 million in funds for nationwide expansion and delivery technology.
Tropical Smoothie Café is bringing back its popular Spicy Mongolian Steak Noodle Bowl, and adding Ginger Miso Chicken noodle bowl to its menu starting Aug. 25.
Dickey's Barbecue Pit announced the opening of two new restaurants in Alabama and Texas.
Soupman, Inc. has announced that it has signed its first franchisee through its Franchise Veteran Program.
Newk's Eatery has announced the launch of a "Newk's Cares" campaign to raise awareness about ovarian cancer.
La Madeleine Country French Café has announced it has raised $89,339 for the Children's Hunger Fund so far in 2014.
Potbelly Sandwich Shop has announced a signed agreement to develop a store at 1310 Westover Terrace in Greensboro, its first in North Carolina.
Starbucks will roll out its Pumpkin Spice Latte early this year, returning the popular drink to the menu on Aug. 25.
CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.
Fatburger's new protein burger -- an inside-out version of the better burger chain's typical offering – shaves off calories and carbs by nixing the bun and putting beef patties in its place.
Tim Hortons Cafe & Bake Shop is kicking off the pumpkin season with the return of its signature Pumpkin Pie Iced Capp and Pumpkin Pie Latte in the chain's U.S. restaurants.
Prepared fresh in-restaurant and hand blended with real cream, the Pumpkin Pie Iced Capp sells for $2.79 for a 12-ounce small.
Quatrro FPO Solutions, provider of platform based business services to restaurants, is teaming up with enterprise reporting and data management provider ROS Technology Services.
SweetFrog has opened its first Kansas City area location, in the Legends Outlets Kansas City shopping center.
Dog Haus recently named Adam Gertler its "Würstmacher" (sausage-maker).
FreshBerry Frozen Yogurt Café announced plans to expand in South America.
NPR's On Point with Tom Ashbrook recently focused a segment on health claims of the fast casual restaurant industry.
Airmall recently announced the opening of Kraze Burger in Concourse C at Baltimore/Washington International Thurgood Marshall Airport (BWI Marshall.)
Buffalo Wild Wings announced plans to offer fantasy draft kits to groups of eight or more who register to hold their 2014 fantasy draft parties at the restaurant.
A 67-year-old Utah woman suffered severe burns to her mouth and throat after drinking sweet tea laced with lye at a Dickey's Barbecue Pit in Utah.
Wild Wing Café recently announced the appointment of Tom Lewison to the role of chief executive officer (CEO).
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A story in the New York Times about one barista's scheduling woes has prompted Starbucks to reassess its scheduling practices and policies.