Using social marketing intelligence to enhance customer experience (commentary)

Online conversations are the key to increasing your business.

Social media report: What consumers are saying about restaurants

by Valerie Killifer — senior editor, NetWorld Alliance

Foodservice Social Media Universe keynote speaker Jason Falls highlights who's winning and losing the social media conversation.

Salsarita's president shares secrets to management success

Larry Reinstein talks about his management style, food costs and future goals.

8 Social media tools for restaurant operators

A social media pro gives his review on several new tools he learned about at the Foodservice Social Media Universe.

Starbucks super fans to the rescue: It's charge fightin' time

by Cherryh Cansler — Editor, FastCasual.com

Customers are not happy with the chain's decision to charge them for soy milk and syrups.

Digital: It's where it's at

 Every year at the Wall Street Journal’s “All Things Digital” Conference, Kleiner Perkins Caufield & Byers’ Mary Meeker presents her compelling “Internet…

Digital menu boards: Moving the needle (Commentary)

An expert digital signage consulant talks about the rise of digital menu boards.

Craft beer is on the menu

by Alicia Kelso — Editor, QSRWeb.com

Many fast casuals are now serving brews.

Report: Food industry franchising profitability on the rise

by Alicia Kelso — Editor, QSRWeb.com

More than 70 percent of franchisees surveyed said they would recommend their brand to other candidates – a strong indicator of job satisfaction.

Hooked up: More Restaurants offering free Wi-Fi

Fast casual brands and QSRs are embracing Wi-fi now more than ever for two reasons. It's now easy to deploy and customers expect it.

NYC approves soda ban; restaurant association responds

by Alicia Kelso — Editor, QSRWeb.com

Big-margin soft drinks are good for operators' bottom lines.

Taziki's Cafe, Boloco to dish on technology at Summit

Attendees will learn best practices about implementing back-end systems and digital signage from Taziki's Cafe and Boloco.

Paving the way for leadership success

by Valerie Killifer — Editor, FastCasual.com

Embrace times of transition with these five steps.

Starbucks may have got more than most from its LivingSocial partnership

by Cherryh Cansler — Editor, FastCasual.com

The coffee giant reportedly paid nothing but brand equity to the No. 2 daily deal site

Not tracking social media ROI is your fault

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If you're looking to place blame for why you can't measure social media ROI in your company, grab a mirror.

NRA to share food safety tips online, FCES

by Cherryh Cansler — Editor, FastCasual.com

NRA's William Weichelt will speak about food safety at Fast Casual Executive Summit; free training materials are available at the organization's…

Commentary: 5 ways to deal with negative online reviews

Negative online reviews don't have to kill a restaurant's reputation.

Fast casual concept differentiates with recipes, technology integration

Kitchen 67 Brann's Cafe has partnered with Verizon to give customers an innovative experience.

Fast casual concepts among fastest growing U.S. companies

by Alicia Kelso — Editor, QSRWeb.com

Smashburger's growth is down from last year but is still the fastest-growing concept in the segment.

How to fight for more social media resources in your company

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Paradox: In an age of technology advances being gobbled like Pez, marketing and customer service are somehow getting more labor-intensive, not less.