At the Summit: How to create a franchise-friendly supply chain

by Travis Wagoner — Editor, Networld Media Group

The supply chain is often the thorn in the side of franchisors, especially those that have brands spread nationwide or globally.

Wingstop, Pizza Hut, Cici's Pizza execs debate importance of mobile apps

by Travis Wagoner — Editor, Networld Media Group

The customer experience at a restaurant is paramount to a restaurant's success. Mobile apps have become increasingly part of that experience, but how important…

4 things you don't know about the ACA (but should)

The employer shared responsibility rules under the Affordable Care Act (sometimes called "pay or play") is just one more area that is moving so fast that many…

Why millennials make valuable franchise partners

by Cherryh Cansler — Editor, FastCasual.com

Millennials have ignited rapid change in the industry and view franchising differently than the previous generation of business owners.

Slapfish CEO urges Summit attendees to 'make your most annoying customer your best friend'

by Travis Wagoner — Editor, Networld Media Group

Slapfish founder Andrew Gruel responds to approximately 30 online reviews daily about his company — regardless of whether they are positive or negative. He…

Why investing in 'corporate governance' is key to restaurant survival

This will involve investing in legal counsel to prepare documents governing the relationships between your company's officers, directors, and shareholders…

52 billion reasons fast casuals are upgrading catering programs

by Cherryh Cansler — Editor, FastCasual.com

Off-premise catering in 2015 hit $52.3 billion, a 20 percent increase over 2011.

Why restaurants should embrace 'Fail-Fast' methodology

by Tal Zvi Nathanel — US CEO, MyCheck

"When restaurants try something new, they aren’t looking to fail, they are looking to adapt or evolve. Fail fast is evolving, taking risks, and recognizing…

Infographic: Are you using Instagram to attract millennials?

Of Instagram's 40 million monthly users, 90 percent are millennials.

Enough of the 'why' on employee engagement, give me some 'how'

Creating engagement doesn’t need to be abstract, however, because the basics of engaging a workforce are commonly recognized business principles.

Starbucks urges citizens to reflect, make good choices

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks take full page ads in top newspapers to urge citizens to achieve balance between profitability and social impact.

How Cafe Rio's 'chief people officer' recruits, retains top employees

by Cherryh Cansler — Editor, FastCasual.com

CPO Andy Hooper chats about how the recipe for the chain's success is more than just serving burritos and making money. Hint: It's about giving employees a…

Franchising Focus: HuHot is still family owned, growing strong

by Cherryh Cansler — Editor, FastCasual.com

The business has grown to nearly 60 units partly because every decision is made with the franchisees, said Laura Sporrer, director of franchise development.

Infographic: March Madness fans go mad for gluten-free options

To see how gluten-free options are taking over at arenas, check out this infographic designed by Maui Wowi.

Caging your losses: How controlling loss can offset costs of using cage-free eggs

While restaurant owners and operators can try to pass price increases to customers, recent media reports suggest that although consumers are willing to pay…

Chipotle 'Not dialing back food-safety efforts'

by Cherryh Cansler — Editor, FastCasual.com

Chipotle's Chris Arnold said the chain is not dialing back food-safety efforts.

Pizza restaurants celebrating 'National Pi Day'

by Travis Wagoner — Editor, Networld Media Group

March 14 might be best known as the annual celebration of everyone's favorite mathematical constant, but it's an important day for pizza lovers, too.

Restaurants 'wearing the green' on St. Patrick's Day

by Travis Wagoner — Editor, Networld Media Group

St. Patrick's Day translates into a huge marketing opportunity for restaurant operators.

Pei Wei CMO opens up about chain's growth spurt

by Cherryh Cansler — Editor, FastCasual.com

Fueling the growth is a new loyalty campaign, a more customizable menu, a localized restaurant marketing program and a refresh of some of the chain's older…

Restaurant Analytics: Making fast casual brands grow even faster

Today, it's both possible and essential to get outside, unbiased, data-driven information about the present and future of your business.