SynergySuite Wins Best Customer Service Award for Partnership with Friendly’s

SynergySuite, a leading global provider of back-of-house restaurant management technology, is proud to announce its recent win of Best Customer Service Award…

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

Torchy's Tacos deploys voice AI smart ordering

December 5, 2024

Torchy's Tacos had deployed voice AI smart ordering at its 130 locations thanks to a partnership with SoundHound, a voice artificial intelligence company…

What's new with outdoor menu boards?

by QSR Web

It's one thing to simply have an outdoor menu board, it's another to take advantage of the full potential of the technology. Let's take a closer look at what's…

Food pickup lockers help restaurant operators lower costs

As more restaurants depend on delivery and carryout services to remain profitable, balancing speed with security and efficiency is crucial. Food pickup lockers…

Presented by FastCasual.com

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

How tech can streamline restaurant operations

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Technology can help restaurants in many ways, but it plays an especially impactful role in operations. With the right tech stack, restaurants can reduce wait…

HungerRush unveils Feedback customer engagement tool

November 20, 2024

HungerRush, a provider of integrated restaurant management solutions, has launched Feedback, a new customer engagement tool designed to capture real-time…

Uncovering lessons from early use of AI in fast food

by Bob Vergidis — Chief Vision Officer, pointofsale.cloud

Bob Vergidis, founder and chief vision officer of pointofsale.cloud, discusses how the restaurant industry is learning that rushing into AI without a clear…

How restaurants can stay ahead of the tech curve

by Mandy Wolf Detwiler — Editor, Networld Media Group

Brand leaders discussed the utilization of tech in their restaurants at the Fast Casual Executive Summit in Denver.

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

Dave's Hot Chicken taps Qu to upgrade guest experiences

November 12, 2024

A week after announcing it was teaming up with Ovation to collect customer feedback, Dave's Hot Chicken is enhancing operational capabilities with the…

Olo, ezCater team up to simplify catering menu management for restaurants

November 8, 2024

Restaurant technology provider Olo Inc. has a new integration with ezCater, a food tech platform for workplaces in the US, to streamline catering menu…

Dave's Hot Chicken locks in customer feedback with Ovation

November 7, 2024

Los Angeles-based Dave's Hot Chicken is tapping Ovation, a guest experience platform for restaurants that starts with a two-question survey, to enhance guest…

How restaurants can use data to maximize financial management, performance

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Fast Casual Executive Summit examined how restaurants can use coaching, technology and other tools to maximize coaching, location collaboration…

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

Checkmate raises $10M in Series B funding led by Tiger Global

October 30, 2024

Checkmate, a leading provider of unified ordering solutions for enterprise restaurants has secured $10 million in Series B funding, led by Tiger Global. The…

How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

Leading universities meet boba demand on campus with Botrista beverage platform

With some colleges launching boba programs in as little as two weeks, students are sharing positive feedback on trendy new drink options being offered on…

Crunchtime unveils AI forecasting

October 22, 2024

Crunchtime, a provider of operations management solutions for the restaurant industry, has incorporated a custom-built machine learning algorithm into its…