Customers will ultimately pay the price from wage increase, says Sonic chief

April 1, 2016

The higher minimum wage will likely be paid for through menu pricing in order to keep franchises profitable, says CEO Clifford Hudson.

California green-lights $15 minimum wage

March 31, 2016

California lawmakers are signing off on a bill to boost the state'’s minimum wage to $15 within six years.

How Cafe Rio's 'chief people officer' recruits, retains top employees

by Cherryh Cansler — Editor, FastCasual.com

CPO Andy Hooper chats about how the recipe for the chain's success is more than just serving burritos and making money. Hint: It's about giving employees a…

How to improve restaurant employee productivity: Part 3

To control labor costs, you need to look at several different metrics individually and collectively to get the most accurate picture and to make effective…

NorthStar Order Entry POS system has new features

March 15, 2016

Custom Business Solutions has released NorthStar Order Entry 4.0 with expanded capabilities for improving operations and increasing efficiency for restaurant…

How to control labor cost using restaurant labor Allocation: Part 2

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

In order to properly leverage labor allocation, it's important to understand what variables affect cost. Customer demand and employee resources are two main…

Pei Wei CMO opens up about chain's growth spurt

by Cherryh Cansler — Editor, FastCasual.com

Fueling the growth is a new loyalty campaign, a more customizable menu, a localized restaurant marketing program and a refresh of some of the chain's older…

How to build a team that performs well in the weeds

by Jennifer Yugo, Ph.D. — Principal Consultant, Engaging Business Communications

Are you putting the right motivators and structure in place so your team will perform well when they are weathering a storm or serving in the weeds?

Why calculating restaurant labor as percentage of sales is foolish: Part 1

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

It's safe to say, the timely collection of relevant, detailed and accurate information is critical to understanding labor costs.

How 2 fast casuals mastered training to enhance customer experience

by Cherryh Cansler — Editor, FastCasual.com

Training can range from a couple hundred dollars to several thousand annually per employee based on the type of restaurant, location and management style of…

Modern Market updates POS system

February 25, 2016

Modern Market, a farm-to-table fast casual concept in Texas and Colorado, has completed the deployment of a cloud-based POS.

5 Tips to turn BoH staff into customer-experience superheroes

Use these tips to transform your back-of-house staff into customer-experience superheroes — cape optional.

Strategic employee scheduling boosts consumer experience, bottom line

by Fast Casual

It may not sound as sexy as emerging technologies like mobile pay or cutting-edge digital signage, but workforce scheduling delivers just as much value.

Video: Illegal Pete’s founder discusses how raising hourly wage to $17 has grown his business

by Cherryh Cansler — Editor, FastCasual.com

Employees get a food and drink credit, medical and dental insurance and tips, which all resulted to a 3.2-percent increase to the brand's bottom line.

Lent: Boom or bust?

by Travis Wagoner — Editor, Networld Media Group

So what's a restaurant owner to do when a significant portion of the eating public will be abstaining from meat on Ash Wednesday and Lenten Fridays? Prepare.

HotSchedules, PeopleMatter partner to create workforce management platform

February 8, 2016

HotSchedules and PeopleMatter announced a multiphase partnership to create a restaurant industry workforce management platform.

Free downloadable webinar about how to integrate tablet POS now available

January 21, 2016

Tracking employees, managing inventory and engaging customers are three important areas of business that restaurant operators often find tedious, which is what…

4 tips to develop leaders in a high-turnover industry

At over 100-percent turnover, it is no wonder that many quick serve restaurants have not established leadership-development programs. Yet, by creating an…

Marco's Pizza president/COO to appear on 'Undercover Boss'

January 18, 2016

Marco's Pizza announced that President and Chief Operating Officer Bryon Stephens will be featured on CBS' award-winning series "Undercover Boss."

How managing expectations leads to better return-to-work outcomes

Healthy employees are good for business, but the path from injury to resuming work duties is not always as smooth or efficient as your ordering process.