Empathica acquired by Mindshare Technologies

September 19, 2013

Mindshare Technologies, a provider of Voice of the Customer technologies, has acquired Empathica, a provider of social Customer Experience Management solutions.

Zaxby's launches loyalty app

September 19, 2013

Zaxby's is kicking off its new college football and basketball sponsorship with the unveiling of its Check-in For Chicken mobile app and social rewards…

Consumers rank most-trusted restaurant review sites

September 19, 2013

According to a new study from Maritz Research, one in four consumers believe the information available on restaurant ratings sites is unfair, and many have…

LivingSocial extends deals, adds marketing tools for merchants

September 18, 2013

LivingSocial announced it is offering new, extended-length promotional options for local and national merchants. According to a press release, the new…

OLO builds executive team to scale operations

September 17, 2013

New York-based OLO, an m-commerce and e-commerce platform used by restaurant brands such as Five Guys Burgers & Fries, Cold Stone Creamery and Noodles…

Mobile payments a hot topic at Fast Casual Executive Summit

by Cherryh Cansler — Editor, FastCasual.com

Restaurant operators will learn how and why to embrace mobile payments.

5 reasons why your mobile site is failing

Poorly designed mobile websites can be more of a detriment to your company, than a boon for business

Lavu iPad POS adds customer management solutions

August 30, 2013

Lavu iPad POS has added new customer management solutions, including the ability to pull data such as order history, address and email contact.

Rockbot app expands throughout Texas

August 30, 2013

Rockbot, a jukebox app geared toward bars and restaurants, announced that it has grown more than 10-fold throughout the last year.

Earl of Sandwich, VooDoo BBQ will discuss Millennial marketing at FCES

Attendees of Fast Casual Executive Summit will learn strategies and best practices for using the mobile channel to build profitable relationships with…

PayPal, TouchBistro pilot mPOS system for Toronto diners

August 29, 2013

PayPal Canada has launched a pilot program in Toronto to let dining customers pay with their smartphones. The payments giant is collaborating on the project…

Why Firehouse, Jason's Deli rely on customer analytics

It's important to understand who your customers are, so you can better evaluate how to get close to them.

Why measuring social media is key to growing fast casual pizza brands

Pizza brands should turn to social intelligence to examine their brand reputation and operational performance by location.

Così taps PunchTab to build customer loyalty

August 23, 2013

Così Inc. has partnered with PunchTab to design a "Win a Lunch For Two" sweepstakes for customers to play via mobile devices. By embedding modern social…

OrderUp now offering mobile ordering from local restaurants

August 21, 2013

OrderUp has launched its new OrderUp mobile app, available for free in the Apple App Store and Google Play Store.

Orange Leaf upgrades website

August 20, 2013

Orange Leaf Frozen Yogurt has upgraded its website, www.orangeleafyogurt.com, to allow visitors to personalize their flavor experience and share their love of…

Shift to mobile: Punchh receives $3M investment

August 15, 2013

Punchh, a mobile solutions provider for the restaurant industry, announced that it has raised $3 million in venture capital funding to further expand its…

Corner Bakery Café accelerates national growth plan

August 15, 2013

Corner Bakery Cafe today announced that it is entering the Oklahoma and Massachusetts markets, as well as three new markets in Florida and California, as part…

How Instagram helped family-owned fast casual build customer loyalty

The small restaurant brand now has 1,000 followers.

LivingSocial launches online ordering platform for small restaurants

August 9, 2013

Restaurants are about to get a big service boost from LivingSocial with an improved online ordering product called ONOSYS for Independents, according to a…