Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

Mobivity adds former Papa John's exec to management team

December 30, 2014

Mobivity Holdings Corp., a provider of smart receipt marketing solutions and mobile marketing technologies, has appointed Donna Mitchell as its SVP of…

Adding kiosks? Read this first

by Nicole Troxell — Associate Editor, Networld Media Group

POS kiosks can be essential tools in enabling customers to have a more pleasurable dining experience. But are there certain features restaurant owners and…

Chipotle responds to NYPD 'hands up' flap

December 29, 2014

A 'spontaneous, unplanned action taken by an individual crew member' toward a group of New York police officers has caused a flap for Chipotle.

Uncle Maddio's new IT strategy includes loyalty, ordering and security

December 22, 2014

Uncle Maddio's Pizza Joint will launch a new IT strategy in Q1 aimed at improving customer engagement and franchisee satisfaction.

Executive round table: Fast casual segment leaders make their 2015 predictions

by Alicia Kelso — Editor, QSRWeb.com

Local marketing, local sourcing, mobile technologies and customer service initiatives are all expected to move to the front burner in the New Year.

IFA launches labor resource site for franchisees

December 22, 2014

The International Franchise Association has unveiled a new resource website for franchisees. The Franchise Labor & Workforce Hub includes information for…

Rearview 2014: Mobile helps brands reduce friction, stay connected

by Brenda Rick Smith — Editor, Networld Media Group

Mobile technology helped brands reduce friction and connect with customers in 2014.

bogopogo launches restaurant mobile coupon plan

December 19, 2014

bogopogo has launched its FRAMPLE (Free + Sample) plan, providing free mobile coupon access to all restaurants across the US and allowing them to promote their…

OrderUp adds AOL veteran to executive team

December 18, 2014

Baltimore-based OrderUp has hired former AOL SVP of Corporate Development Michael Smith as its new VP of Corporate and Business Development.

Snagajob launches video job application feature

December 17, 2014

Snagajob has released its free app for iOS and Android, designed to make the job posting/hiring process easier by using a smartphone’s or tablet’s video, photo…

Healthy Dining adds tech execs to support growth

December 17, 2014

California-based Healthy Dining has added two information technology professionals to help the company's growth.

ChowNow adds Apple Pay platform

December 16, 2014

Company claims to be the first online ordering system to offer the new payment technology.

NCR Silver POS integrates LevelUp's payment platform

December 16, 2014

The NCR Silver POS system for small businesses has been integrated with LevelUp's mobile payment and payment platform. According to an announcement from the…

Researchers use text-mining software to predict success, failure of DC restaurants

December 16, 2014

The computer-assisted text analysis was more accurate at predicting restaurants' demise than ratings alone (although it is most powerful when used in…

Rearview 2014: Millennials take the wheel

by Brenda Rick Smith — Editor, Networld Media Group

As more and more of their contemporaries move into leadership roles, millennials are moving from the passenger side to the driver's seat.

sweetFrog invites choirs to 'Deck the Halls' for video postcard

December 12, 2014

A video montage of choirs performing the holiday favorite ‘Deck The Halls’ will be created for release on social media.

Interactive Customer Experience Summit coming to Chicago in June

December 12, 2014

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons…

LevelUp introduces gift cards

December 11, 2014

LevelUp has announced the introduction of gift cards into its mobile payment ecosystem. LevelUp's gift cards are seamelessly integrated with the company's…

Competition for talent among hot trends for employers in 2015

by Brenda Rick Smith — Editor, Networld Media Group

The upswing in the economy means competition for talent will heat up in 2015. That means employers need to up their game when it comes to attracting and…