Punchh, Olo partner to drive restaurant sales

May 9, 2016

Punchh has announced a partnership with the digital-ordering provider, Olo, over the weekend. The full integration of the two platforms allows restaurants to…

Jersey Mike's offering all-digital customer experience

May 3, 2016

Jersey Mike's Subs is taking its rewards program digital, inviting customers to create a single online Jersey Mike's account, linking their Shore Point…

For the love of loyalty: How mobile drives customer engagement

Enabling the mobile channel — perhaps through loyalty, ordering, payment or other capabilities — is the next big step for fast casual leaders looking to remain…

Panera CEO: Q1 growth proves digital strategy is working

by Cherryh Cansler — Editor, FastCasual.com

Sales are up 6.2 percent at Panera Bread's nearly 500 company-owned stores thanks to the rollout of the chain's digital operations, ordering and payment system.

Why your loyalty program is failing and how to fix it (Part 1)

In comparison to other industries, hospitality is limping behind in the loyalty stakes, so how exactly have operators gotten themselves into this state of…

Dunkin' Donuts loyalty app stirring up trouble for Starbucks?

by Cherryh Cansler — Editor, FastCasual.com

With the DD Perks Rewards program, guests earn five points for every dollar they spend on qualifying purchases at Dunkin’ Donuts when they pay using an…

Global study: Millennials' mobile use reshaping hospitality industry

April 14, 2016

A new report from Oracle Hospitality — "Millennials and Hospitality: The Redefinition of Service" — highlights the ways in which hospitality operators need to…

How Smashburger, Billy Sims BBQ, East Coast Wings get franchisees to be social

by Travis Wagoner — Editor, Networld Media Group

Marketers have been touting the benefits of digital marketing for years, but motivating franchisees to carve out time to learn the ropes can be difficult.

Tom+Chee launches loyalty app

April 13, 2016

Tom+Chee has launched a loyalty program and mobile application just in time for National Grilled Cheese Month.

At the Summit: Are you embracing the Internet of Things in your franchise?

by Travis Wagoner — Editor, Networld Media Group

Everyone seems to be talking about the "Internet of Things," or IOT, but what does that have to do with restaurants?

Wingstop, Pizza Hut, Cici's Pizza execs debate importance of mobile apps

by Travis Wagoner — Editor, Networld Media Group

The customer experience at a restaurant is paramount to a restaurant's success. Mobile apps have become increasingly part of that experience, but how important…

Free download: 'How to Drive Traffic and Sales with Proven Mobile Engagement Strategies'

April 6, 2016

Gone are the days of a one-size-fits-all approach as marketers must become familiar with what strategies and tactics will work and also the surprises that may…

Slapfish CEO urges Summit attendees to 'make your most annoying customer your best friend'

by Travis Wagoner — Editor, Networld Media Group

Slapfish founder Andrew Gruel responds to approximately 30 online reviews daily about his company — regardless of whether they are positive or negative. He…

Social Media Is Running (Not Ruining) Your Restaurant…Why That’s A Good Thing

Watch the full session video of the opening keynote of the 2016 Restaurant Franchising & Innovation Summit. Speaker: Andrew Gruel, Founder and Head Chef of…

California Pizza Kitchen wins Paytronix Loyaltees Mobile Engagement Award

March 24, 2016

Paytronix Systems announces third winner of its 2016 Paytronix Loyaltees Awards.

Benefits of a technology billfold: Why the mobile wallet is here to stay

by Art Julian — CEO, Cbs inc

There will be more than 200 million mobile-wallet users across the U.S. by the end of 2016.

Blaze Fast-Fire'd Pizza launches mobile app

March 18, 2016

Blaze Fast-Fire'd Pizza has unveiled its new mobile app.

5 mistakes you're making with your loyalty platform

By carefully vetting loyalty strategies and course correcting to improve results, fast casuals can effectively interact with customers and create experiences…

5 things to consider before measuring customer behavior via mobile

Mobile interaction allows consumers to engage more naturally at times that are comfortable and appropriate for them and to share their experiences with others…

Starbucks, loyalty experts defend changes to rewards program

by Cherryh Cansler — Editor, FastCasual.com

Many Starbucks fans are angry about the changes and sharing their rage via Twitter, but loyalty platform experts agree that the move was smart for the coffee…