Customer Service / Experience Blogs
5 Lessons Learned From Recent Retail Data Breaches [infographic]
by James Bickers — Editor, Networld Alliance
Here are some hard lessons learned for retailers concerning data breaches.
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Why is the speakeasy bar concept growing internationally but not in the US?
by Darrel Suderman — President, Food Technical Consulting
Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.
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McDonald’s automated cashier: Will it win with millennials?
by Jeff Fromm — Executive Vice President, Barkley
Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.
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Its not a chicken-and-egg scenario: quality comes before sales
by Jason Hamilton — VP of Marketing, Snagajob
By assessing applicants for their behavioral preferences, you can find out if an applicant has the energy to work the drive-thru, the customer service for the…
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Game changers and shapers inspiring product development and innovation Part 2
by Suzy Badaracco — President, Culinary Tides Inc
Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.
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Listen, learn and leverage
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
The voice of the consumer is louder and more far-reaching than ever thanks to the proliferation of the Internet and social media. For fast casual operators…
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The service sucked, but that new logo looks great
by Nate DaPore — President and CEO, PeopleMatter
A great marketing campaign is only part of the equation for a successful business.
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The myth of hybrid vigor
by Erle Dardick — CEO, Monkeymedia
I go to Florida on occasion. I like it and who wouldn’t? There is warm water, beautiful beaches and friendly people. It’s really great. Of course I’m…
read nowIs social media part of your marketing mix?
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations…
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The power of a personal connection
by Don Fox — CEO, Firehouse of America
I have been absent from these pages for much too long. The good news is that it is the result of a lot of business travel and very robust sales throughout the…
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The one left off the list: hourly employees' influence on consumer decisions
by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob
While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features…
read nowWant to Facebook? What are you waiting for
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
Ninety five percent. That’s right, 95% of all consumers are on Facebook, according to our latest research findings across both North America and the UK. We…
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Bistro offerings complement hospital's mission of health and wellness
by Betsy Craig — pres, menutrinfo.com
The Colorado Center's mission is to promote health and prevent disease by reducing obesity and the rates of weight-related chronic diseases, and this new…
read nowClothes can make the employee
by Nate DaPore — President and CEO, PeopleMatter
Earlier this month I ran across an article in Freakonomics referencing a study that showed "wearing a white lab coat — a piece of clothing associated with care…
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What's in your egg salad?
by Valerie Killifer — Editor, FastCasual.com
When I was about 8 years old, my mother finally left me alone in the kitchen to create something of my own devise. I couldn't use the stove, but I could use…
read nowSocial media: A necessary evil?
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
Market Force just completed a consumer study of social media usage. Not surprisingly, every year we've looked at usage we've seen the numbers going up. About…
read nowThe leadership of Ray Kroc to drive catering sales
by Erle Dardick — CEO, Monkeymedia
I have been reading a lot about Ray Kroc these days. As I dig deeper into his story, I become more fascinated with his meticulous attention to detail. Like all…
read nowOrder entry should be frontline when it comes to catering
by Erle Dardick — CEO, Monkeymedia
The order-entry experience may be the single most important component of the catering order-to-cash cycle. It is the first point of contact to your…
read nowIs your restaurant on a desire path?
by Nate DaPore — President and CEO, PeopleMatter
Put your product on paths that grow more and more comfortable as consumers use them.
read nowCourting new trials
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
Let’s talk for a minute about new trial. No, not the court kind, but the kind that every restaurant wants … new consumers trying out your restaurant for the…
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