Why restaurant execs ditching old-school training for video-based methods

Employee training was one of the most talked about topics at the Restaurant Franchise Innovation Summit 2017 in Dallas. The most important thing I heard…

Food trucks and restaurants – a symbiotic relationship

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While many limited service restaurants are clearly interested in expanding into food trucks, veteran food truck operators are using the skills they develop on…

Heard at the Summit: Attendees share insights, pain points and keys to success

by Cherryh Cansler — Editor, FastCasual.com

Restaurant Franchising and Innovation Summit attendees discuss everything from bunnies to BS.

3 ways to reach Millennials

Are you capitalizing on the fact that Millennials check their phones up to 43 times a day, and nearly half think brands should offer loyalty programs and allow…

Schlotzsky's exec chef: 'Gender doesn't define success'

by Cherryh Cansler — Editor, FastCasual.com

The chef, who was featured in numerous television shows on The Travel Channel, Telemundo Network, the Cooking Channel and Fox Utilísima Network, is fluent in…

Kids these days: Using digital signage to engage millennials, Gen Z

Strategically incorporating digital signage into your business plan and brand experience will enhance marketing efforts and engage younger customers — ensuring…

How mobile ordering is reinventing the drive-thru experience

by Elizabeth Friend — Strategy Analyst, Euromonitor International

Much of the draw of the drive-thru is rooted in speed and convenience; however, recent advancements in technology have created the potential for an even…

3 ways to improve your customer experience

The human connection between staff and customers will set your restaurant apart. Build relationships and you'll build businesses.

Positive loitering: How fast casuals can increase customer dwell time, spend with digital signage

By encouraging longer dwell times and shorter perceived dwell/wait times through digital signage, your chain can increase the overall spend per guest and…

Are you accounting for those holiday gift cards correctly?

by Dustin Minton — National Restaurant Practice Co-Leader, BDO USA, LLP

For many restaurants, the holiday season bustles with promotions, parties and gift card sales. But amid the season's cheer, restaurants must account for these…

5 ways to connect with your customers in 2017

Seventy percent of mobile phone users said they actually want to have loyalty cards on their devices, and recent studies found that overall activity on mobile…

3 steps to choose the right technology

We all know that the amount of investment capital flowing into the food tech space has led to a virtual saturation of new restaurant technology in everything…

Is it time for restaurateurs to really talk turkey?

by S.A. Whitehead — Food Editor, Net World Media Group

Thanksgiving, when you think about it, is the celebration of eating out with friends. Why then, doesn't the restaurant industry claim it and give restaurateurs…

6 hacks to optimize restaurant digital tech

You can invest in the best digital technology, but you'll only be getting mediocre results unless you employ techniques like the six hacks explained in this…

Three ways to get maximum power out of direct mail

by Mike Tinz — Vice President of Franchise Sales, Money Mailer

Tech may be all the talk, but one of the lowest tech approaches to promoting your brand, direct mail, is still not only effective but competitive with most…

Series Part III: Digital signage software beyond the order counter

By Stuart Armstrong/ ComQi Group President

Series part II: 5 key questions to ask about digital signage software

By Stuart Armstrong/ ComQi Group President 

Series Part I: 7 signage software essentials you must know before you go digital

By Stuart Armstrong/ ComQi Group President 

5 innovative brands share customer service secrets

"The answer is yes! Now, what is your question?"

Togo's exec shares 5 ways to delight unhappy customers

For every customer complaint, there are 26 other unhappy customers who have remained silent.