Baja Fresh, Service Intelligence partner for service review

August 5, 2007

THOUSAND OAKS, Calif. — Baja Fresh Mexican Grill has partnered with Service Intelligence, a North American provider of mystery shopping, customer survey and…

R&I announces 2007 Consumers' Choice winners

July 30, 2007

OAK BROOK, Ill. — Restaurants & Institutions has announced the winners of its 27th annual Consumers' Choice in Chains study.   In the study, more than…

Survey: Quality care

by Valerie Killifer — senior editor, NetWorld Alliance

Restaurants rely on customer service to increase profits and consumer satisfaction.

LRS launches Key Call table locator system

July 25, 2007

DALLAS — Long Range Systems has announced the launch of its Key Call electronic table-locator system, designed especially for fast casual concepts where…

Tech Solutions for Busy Restaurants: Choosing a POS System

The POS isn't just for ringing up sales any longer. More and more, restaurants use POS systems to control everything from inventory to scheduling.

2006 restaurant show wraps up

The 2006 National Restaurant Hotel & Motel Show offered big-time speakers and trendsetting technologies. Even if you attended, you probably didn't see…

CKE Restaurants selects Instill's Food Spend Management Solution

April 3, 2006

REDWOOD CITY, Calif. — Instill Corporation announced that restaurant chains Carl's Jr. and La Salsa Fresh Mexican Grill have selected Instill's Food Spend…

Restaurant industry continues growth

March 30, 2006

WASHINGTON D.C. — The outlook for the restaurant industry remained solid in February, as the National Restaurant Association's comprehensive index of…

NRA: 30 months of consecutive growth

February 28, 2006

WASHINGTON, D.C. — The outlook for the restaurant industry continued to improve in January, as the National Restaurant Association's comprehensive index of…

Fast Casual's Top 100 Movers and Shakers

January 25, 2006

It wasn't long ago that you had to look up the definition of "fast casual" to understand the meaning of this unique restaurant concept that is a hybrid of the…

Fresh City launches new Know Your Food nutritional program

December 11, 2005

Fresh City, a pioneer in the fast casual dining, continues their commitment to challenge guests to "Live Life to the Freshest" with the launch of its new Know…

Technomic report sheds new light on Kids' Menus

November 28, 2005

New report features consumer insights from 500 parents of children under 11.

SERVICE: Motion studies

September 18, 2005

Servers who learn to consolidate their steps are typically the most efficient and productive and, ultimately, the best tipped.

Broadband services enable consumers to pay with credit and debit cards

August 10, 2005

Hughes Network Systems, LLC (HNS) announced today that it has implemented DIRECWAY broadband services at 220 Burger King restaurants on behalf of Strategic…

Customer Service: Knowing When and What to Say

July 26, 2005

At the tableside, the gift of gab is a handy tool for the server who knows how to use it.

What makes them stay? Part V

May 14, 2005

Do your subordinates feel like they are part of the team, or do they honestly, feel like they may be part of the problem?

Sheetz unveils new concept in restaurant technology

March 8, 2005

Industry Innovator to Open Convenience Restaurant in Raleigh, N.C.  

Fast-casual chains cook up consumer loyalty

September 29, 2003

A consumer research study on fast-food restaurants shows that the American public continues to be most satisfied with specialized regional chains, including…