People Report Summer Camp offers HR insights

June 8, 2010

People Report Summer Camp Conference opened last night in Frisco, Texas, just outside of Dallas. The conference includes sessions today and tomorrow on topics…

People Report Summer Camp offers HR insights

June 8, 2010

People Report Summer Camp Conference opened last night in Frisco, Texas, just outside of Dallas. The conference includes sessions today and tomorrow on topics…

Webinar: Customer Experience Management

Online customer reviews, POS surveys and call center feedback contain some of the richest yet unused insights on why guests stay loyal and why they never…

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

Why opportunities for fast casuals go up when guests buy down

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Operators should focus on the new opportunities that abound during the current economy. Part I.

Why opportunities for fast casuals go up when guests buy down

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Operators should focus on the new opportunities that abound during the current economy. Part I.

2009 Fast Casual Summit: MonkeyMedia Software

Catering programs have become a big part of fast casual operations over the past few years. Erle Dardick, founder and CEO of MonkeyMedia Software, discusses…

Sustainability: A New Track To Profit (Slides)

Sustainability: A New Track to Profit. Industry leaders provide testimony and advice on how to develop a restaurant with proper sustainability. Download the…

Presented by Fast Casual Executive Summit

Brand Builders (Slides)

Industry leaders share tips and trends on how to enhance brand building in your restaurant through emotional connections with your customers. Download the…

Presented by Fast Casual Executive Summit

Fast casuals leverage the power of Twitter

by Valerie Killifer — senior editor, NetWorld Alliance

How brands are finding value in real-time communication via the microblogging site.

Enhancing the customer experience

by Valerie Killifer — senior editor, NetWorld Alliance

Three fast casuals that have turned obvious customer-service approaches into benchmarks for success.

Wand Corp. partners with LG Electronics for LCD screens

June 2, 2009

EDEN PRAIRIE, Minn. — Wand Corp. has announced a partnership with LG Electronics to directly sell and repair LG LCD Screens to Wand Corp.'s quick-service and…

Drive sales through employee-performance programs

by Valerie Killifer — senior editor, NetWorld Alliance

Fast casual operators boost retention and brand loyalty by giving back to their employees.

Dickey's Barbecue Pit to launch customer satisfaction program

March 17, 2009

DALLAS — Dickey's Barbecue Restaurants Inc., parent company of the Dickey's Barbecue Pit, has announced the debut of a nationwide customer satisfaction…

Mystery Shopping Study ranks best wait times

September 28, 2008

DALLAS — The Mystery Shopping Providers Association (MSPA) has released a survey that offers some insight into one key component of customer service: wait…

2008 Fast Casual Summit: Custom business solutions

Paul Barron talks with Charlie Jeffers of Custom Business Solutions about the company's enterprise solutions.

TrendSource, Fast Casual to host free customer experience webinar

September 15, 2008

LOUISVILLE, Ky. — TrendSource, a provider of restaurant business intelligence services, and Fast Casual magazine, the leading news and information source…

2008 Florida Restaurant & Lodging Show: Highlights

Richard Slawsky talks with Dale Salamacha of Wrap This Inc. and Don Potter of Pinnacle Hospitality Systems.

FS/Tec, NAFEM to hold co-located event

by Valerie Killifer — senior editor, NetWorld Alliance

Foodservice technology and equipment come together Oct. 10-13 in Atlanta.