Nov. 2, 2016
YO! Sushi, based in London, has rolled out an upgraded POS system from NCR Corp. in its 91 restaurants across the U.K., U.S., Ireland, Norway, Denmark, Saudi Arabia and the United Arab Emirates, according to a company press release.
The chain wanted to update its existing system to achieve greater efficiency, business intelligence and operational control across the business, said YO! Sushi CEO Robin Rowland.
"The insight tools that NCR are able to offer are a real game-changer," he said. "It has never been possible to have such an array of data at your fingertips — and the fact that it's in real time means that you can know exactly what is going on."
YO! Sushi is also using the NCR Insight and NCR Pulse applications to support business intelligence and drive efficiency across the business by enabling the management team to see exactly what is going on across its portfolio in real time and via a smartphone app. In addition, the chain is rolling out NCR Orderman handheld devices enabling mobile POS in stores where wifi connectivity is a challenge.
"The U.K.'s hospitality industry is seeing a seismic shift in consumer attitudes and this is having a significant impact on businesses, changing our servicing requirements,” Rowland said. “The likes of Deliveroo and UberEATS mean everyone expects you to be online and offering a seamless operation — working with NCR is a vital part in being able to be at the forefront of this transformation."
Fast-growing restaurant brands, such as YO! Sushi, are focused on delivering an exceptional customer experience, increasing profitability and growing their businesses, said Richard Goodall of NCR Hospitality.
"Our technology platform can help restaurants improve speed of service, employee productivity and customer spend, resulting in higher profits, increased loyalty and satisfied, happy guests," he said.
YO! Sushi opened its first Japanese "kaiten," a conveyor belt-style, fast casual sushi restaurant in 1997 in London.