Outstanding CX: An opportunity…and a challenge

Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. Learn how to make your customer…

Panera Bread SVP: 'Mission matters, purpose matters'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The complexities of operational excellence in the omnichannel environment are challenging restaurants, and employers are challenged more than ever to unlock…

Chicken Salad Chick is adding 3rd Oklahoma location

October 14, 2019

Chicken Salad Chick is expanding in Oklahoma with its newest restaurant in Edmond. Marking the brand's third location in the state and first in the Oklahoma…

DoorDash launches first shared kitchen with Halal Guys, others in Redwood City

October 14, 2019

DoorDash, one of the nation’s largest online food delivery services, said it is launching its first shared commissary, called DoorDash Kitchens, in Redwood…

Cracker Barrel rebranding fast casual concept

October 13, 2019

Cracker Barrel Old Country Store Inc., which owns the fast casual brand, Holler & Dash Biscuit House, has acquired Maple Street Biscuit Company in an…

Bok Bok Chicken lays expansion plans

October 11, 2019

Las Vegas-based Bok Bok Chicken is hatching multiple locations throughout Southern California this year. The fast casual restaurant has five locations…

Johnny Rockets adding 23 international locations

October 11, 2019

Johnny Rockets, a 33-year old American restaurant chain that has fast casual locations and full-service restaurants, is on track to open 23 restaurants this…

BBVA's Strickland: customers want similar experiences in desktop, mobile banking

by David Jones — Editor, Networld Media Group

Tim Tang, director, enterprise solutions at Hughes, sits down with Gil Strickland, vice president, product management at BBVA USA, to talk about customer…

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Starbucks expanding Community Store in South Korea come 2020

October 11, 2019

Starbucks Korea is expanding its profit-sharing Community Store program and plans to open the first of several locations in early 2020.

Luna snags former Taco Bell, CKE execs to lead growth

October 11, 2019

Luna Grill has appointed two industry veterans in hopes of accelerating growth. Rich Pinnella, a former VP at Taco Bell, is the brand's first chief brand…

Learn how to meet customers' delivery demands without going broke

by Cherryh Cansler — Publisher, FastCasual.com

Many brands are still in the evolutionary phase of the delivery disruption, where product quality, price point and customer experience have not quite aligned…

Chef Chatter: 4 ways to make your food stand out

Janet Tatarka, director of bakery logistics and training at Great Harvest Bread Co, discusses the importance of brands adhering to their values in order to…

Hey, Hollywood: Let's getting 'Smashed'

October 10, 2019

Smashed is opening Friday in Hollywood, serving cocktails paired with smashed burgers and fries, according to a company press release. The fast casual concept…

POS marketing: How data helps restaurants win more repeat business

Restaurant owners and managers are always looking for ways to win more repeat customers. Whether it’s by updating their menu or hosting themed events…

Potbelly Sandwich Shop arriving in Macy's stores

October 10, 2019

Potbelly Sandwich Shop will open in four Macy's department stores via a multi-unit franchise deal with the retailer.

Grubhub, Just Salad launch virtual restaurant

October 10, 2019

Just Salad, a NYC-based fast casual concept has partnered with Grubhub, to launch a virtual restaurant. Health Tribe, the digital-only concept, features a…

South Korea next target for The Habit

October 10, 2019

The Habit Burger Grill is setting its sights on South Korea as its next international growth target and has partnered with Bridging Culture Worldwide to…

Chipotle commits to higher chicken standards in Europe

October 10, 2019

Chipotle Mexican Grill is signing the European Chicken Commitment, a venture that will apply higher animal welfare standards to its European supply chain by…

The women of Which Wich on success, sisterhood and having it all

by Cherryh Cansler — Publisher, FastCasual.com

Members of Which Wich's leadership team discuss what it takes to run a thriving business and the importance of raising up other women.

Grubhub using partnerships, acquisitions to take on mobile food delivery rivals

October 9, 2019

Grubhub, which continues to trail rival DoorDash in terms of market share, has been relying on partnerships to boost its mobile food delivery business…