Reimagining the Customer Experience

The way consumers interact with your restaurant has changed dramatically over the years. Continuing to meet their expectations is critical to success.

Presented by SpeedLine Solutions

BellyMelly launches contactless menu ordering for post-COVID-19 recovery

June 9, 2020

BellyMelly, an online food ordering platform, has launched a contactless app-based ordering system designed to help restaurants open their dine-in operations…

Chef Dani Garcia opening fast casual concept

June 9, 2020

Spanish chef, Dani García, is opening a fast casual concept — Minük by Dani García —  in partnership with C3, a food and beverage platform launched earlier…

Farmer Boys names replacement for retiring president

June 9, 2020

David Wetzel, Farmer Boys' former senior vice president of operations, has replaced Karen Eadon as president and COO, who retired after six years with the…

ParTech adds SynergySuite to Brink POS ecosystem

June 9, 2020

ParTech Inc., a provider of POS software and integrated technical solutions to the restaurant and retail industries, has added SynergySuite to its Brink POS…

Restaurant transactions slowly rebound as dine-in service returns

June 9, 2020

Nearly three-quarters, 68%, of U.S. restaurants are able to reopen dine-in service as COVID-19 restrictions are being lifted and customer transactions are on a…

Captain D's enters 23rd state

June 8, 2020

With its Monday opening in Clinton Township, Michigan, Captain D's has entered its 23rd U.S. state. Located at 35134 Groesbeck Highway, the restaurant follows…

Juice It Up returning to College Station

June 8, 2020

Juice It Up is returning to College Station, Texas, opening in its previous location that closed in 2017 on the corner of Rock Prairie Road and Longmire Drive…

Muscle Maker Grill hires VP of Real Estate

June 8, 2020

Muscle Maker Grill Inc, the parent company of Muscle Maker Grill & Healthy Joe's, has appointed Pat Chiacchia as VP of Real Estate and Non-Traditional…

BurgerFi going public?

June 8, 2020

BurgerFi International is on its way to becoming a publicly traded company on the NASDAQ stock exchange. The better-burger chain, which has 125 locations in 2…

How Shake Shack, Chipotle supporting racial equality

by Cherryh Cansler — Editor, FastCasual.com

June 8, 2020

Chipotle and Shake Shack, two fast casual brands that the industry holds up as leaders, are showing their support for racial equality.

Uber Eats to offer no fee delivery for black-owned restaurants

June 8, 2020

Uber Eats last week announced a plan to promote black-owned restaurants by dropping delivery fees in the U.S. and Canada for the rest of the year.

6 Ways to Optimize Your Online Menu & Survive the COVID Crisis

These are turbulent and scary times for restaurant operators across the board. Online orders went from 10% to 100% of your business in just a matter of days.

How to Start Loving Third-Party Delivery

The evolutions and ruckus created by third-party delivery happened in three very short, albeit dramatic Acts. So grab your popcorn and take a seat folks, this…

Presented by Qu

5 Best Practices for Marketing Your Online Order Channel

Now more than ever, we're living in a digital world. Restaurants were quite rudely reminded of that two months ago when COVID first hit and they were forced to…

3 Ways to Rebuild Your Brand & Attract Customers Post-COVID

All at once restaurant owners were forced to shut down in-store operations, adapt to all-digital ordering, and now … the mandate to deliver flawless safety…

Boloco CEO: 'Most real change requires irrational passion, effort, behavior'

Although a Boloco located on the Boston Common sustained smashed glass, stolen computers and cash amid George Floyd protests last week, CEO John Pepper…

Portland eatery installs vending machine to serve guests during COVID-19

June 8, 2020

Pix Patisserie, a Portland restaurant, installed a refrigerated vending machine to serve rotating trays of pork dumplings, squid, crème brûlée, macarons and…

IFBTA Webinar

IFBTA Webinar: Qu- Optimizing Your Digital Order Channels for COVID Survival

Presented by Qu

Webinar to explore how mid-market restaurateurs hyper-focus on digital channels

June 5, 2020

Paul Doerner While many fast-casual restaurant concepts have successfully pivoted to off-premise during the coronavirus pandemic, the desire to reopen…