McDonald's ruling holds franchisors accountable for franchise employee allegations

by Alicia Kelso — Editor, QSRWeb.com

The National Restaurant Association claims the decision will impede job creation and create 'big business.'

Turning social media likes into restaurant traffic

by Alicia Kelso — Editor, QSRWeb.com

Offer customers something, like a discount or a recipe, in return for their like.

Holy jalapeno! How hot will menus get?

by Alicia Kelso — Editor, QSRWeb.com

Sriracha, according to CCD Innovation, is in 2014 what chipotle was in 2009.

Fresh To Order CEO: Fast casual concepts need to 'elevate up'

by Alicia Kelso — Editor, QSRWeb.com

Panos believes many brands in the segment are not delivering on true, fresh, made-from-scratch products.

Restaurants fire up promos for Fourth of July holiday

by Alicia Kelso — Editor, QSRWeb.com

From menu rollouts to marketing campaigns, some concepts are in the spirit.

Salata’s growth driven by consumer demand for clean eating

by Alicia Kelso — Editor, QSRWeb.com

Guests also want more vegetarian proteins, such as quinoa, tofu and falafel, as well as sauces and spices.

Consumers see little difference between QSR, fast casual concepts

by Alicia Kelso — Editor, QSRWeb.com

June 17, 2014

While fast casual may be the darling of the restaurant industry these days – posting an 11-percent sales increase in 2013 – consumers may not see a big…

Will Panera add small order delivery as part of 2.0 push?

by Alicia Kelso — Editor, QSRWeb.com

During the company’s shareholder meeting last week, CEO Ron Shaich talked about expanding growth vehicles.

How restaurants can use technology to influence customer trigger points

by Alicia Kelso — Editor, QSRWeb.com

A mobile strategy is about getting data from your customers while at the same time giving them a genuine value-add.

How to maximize your supply chain strategy

by Alicia Kelso — Editor, QSRWeb.com

In addition to cost, choose a distributor based on their food safety record and customer service metrics, as well as their sanitation practices.

How to extend the brand experience beyond your restaurant's four walls

by Alicia Kelso — Editor, QSRWeb.com

You have to commit to social media, spending time there and deeply engaging with your customers.

Panera commits to ‘clean ingredients’ by 2016

by Alicia Kelso — Editor, QSRWeb.com

The bakery-cafe chain is on a 'mission to help fix a broken food system.'

Restaurant marketers: Fear of failure kills creativity

by Alicia Kelso — Editor, QSRWeb.com

In order for a marketing strategy to be successful, the operations team has to execute.

For the restaurant industry, mobile payments move into critical mass phase

by Alicia Kelso — Editor, QSRWeb.com

Finding a good partner and testing are critical, as the mobile app is an extension of your brand.

Are you ready to add off-premise catering to your business?

by Alicia Kelso — Editor, QSRWeb.com

Catering should never be an afterthought; it's a lot of work and it reflects your reputation and brand.

How to keep pace with changing flavor trends

by Alicia Kelso — Editor, QSRWeb.com

Customers' preferences are more sophisticated than ever, and should be considered in the R&D process.

Noodles and Company plans to accelerate catering, dinner focus

by Alicia Kelso — Editor, QSRWeb.com

Catering sales in test markets have reached 1 to 4 percent of sales, without much marketing.

Panera CEO: We've got to reduce friction with customers

by Alicia Kelso — Editor, QSRWeb.com

The company will add more catering locations, which is expected to contribute to the bottom line in the coming years.

Fast casual heats up restaurant industry with 11 percent growth

by Alicia Kelso — Editor, QSRWeb.com

More QSRs and full-service restaurants are expected to realign their formats to compete more aggressively.

Chipotle plans to raise prices 4 to 6 percent this quarter

by Alicia Kelso — Editor, QSRWeb.com

CEO says younger generation is bonding with the brand similarly to how kids bonded with McDonald's in the 1980's.