3 lessons restaurants can learn from Amazon's supply chain strategy

by Vishy Visweswaran — Chief Technology Officer, SCA Technologies

Restaurants that want to mirror Amazon's success must first employ the strategic work it applies to its supply chain technology and infrastructure.

Now trending: Restaurants offering gender-neutral bathrooms

by Cherryh Cansler — Publisher, FastCasual.com

Many restaurants are ditching signs indicating separate men's and women's restrooms.

5 innovative brands share customer service secrets

"The answer is yes! Now, what is your question?"

Panera's Q3 earnings: The numbers behind a healthy performance

Quantifind data shows that Panera brought in more than twice its fair share of the revenue leaking from Chipotle — a bounty bigger than that of McDonalds…

5 last-minute ways to make the most of Halloween at your restaurant

If you're reading this article, your Halloween plans are probably late in coming together. Don’t sweat it. Embrace the festive spirit and bring guests through…

Understanding site selection variables for restaurant tenants

When you're looking for the right property for a pizzeria or QSR, having a checklist of desirable criteria can help you stay on track.

Analytics ROI vs. the high cost of ignorance

It's best if restaurateurs approach analytics by first asking themselves what their highest value questions are and then consider the many ways those questions…

How supply chain technology helped 2 brands save money, drive profits

With the proper software, restaurant management can provide predictive and actionable insights into entire food supply chains, enabling greater visibility…

Togo's exec shares 5 ways to delight unhappy customers

For every customer complaint, there are 26 other unhappy customers who have remained silent.

Heard at the Fast Cas Exec Summit: Editors share favorite session quotes

by Cherryh Cansler — Publisher, FastCasual.com

Another Fast Casual Executive Summit is in the books, and as always, it produced a plethora of insight.

How do millennials love thee? Let 'em count the ways

by Seshu Madabushi — Founder & CEO, mKonnekt

Millennials are a prime focal group for targeted marketing, a relatively untapped approach that marketers are slowly lining up to use for this age demographic.

Menu labeling: Follow this checklist to protect your brand

by Betsy Craig — pres, menutrinfo.com

As restaurant operators continue to prepare for the May 5, 2017, menu labeling deadline, many questions and challenges remain. Follow these key pointers to…

5 ways to keep your customers coming back for more

Businesses looking to grow their customer base are failing to capture one key group: customers who come in once and never again, which is one out of two…

Digital signage in fast casual: building a better customer experience

by Digital Signage Today

The big names in the restaurant industry are starting to adopt technologies like kiosks and digital signage at a much faster pace. Fast casual restaurants are…

Cloud POS vs. digital ordering engine: Everything you need to know

by Noah Glass — CEO, Olo

As more restaurant brands develop digital ordering capabilities, restaurant technologists must understand the key differences between a cloud POS and a…

EMV 1 year later: Navigating through the process

The U.S. EMV liability shift will "celebrate" its one-year anniversary on Oct. 1, yet roughly 60 percent of U.S. merchants still cannot accept EMV.

Wake up, restaurateurs - Thursday is Coffee Day

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurants are hoping to entice coffee lovers with freebies on National Coffee Day.

Rooting out today's top culinary trends

by S.A. Whitehead — Food Editor, Net World Media Group

Root vegetables are the food service trend of the moment, according to research on the top plant-based edibles in restaurant kitchens and menus from market…

Are your promos being used to commit fraud?

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

The majority of restaurants have used some type of promotion in order to build revenue, introduce a new product, drive traffic or reward loyal customers. In…

Infographic: Why Starbucks' pumpkin spice latte is still scorching the competition

by Cherryh Cansler — Publisher, FastCasual.com

In the week since the return of the PSL, Starbucks even further increased its lead, owning 69 percent of the market.