How one coffee brand keeps profits brewing by using a central kitchen

New Jersy's Coffee Surf utilizes a central kitchen, where it stores coffee grounds, beans and cans of cold-brewed coffee.

3 ways real-time feedback serves your restaurant

Rather than putting your effort into survey methods that customers likely won't notice, utilize new technology to increase response volume and feedback value.

Lessons from #MeToo: Top tips to avoid harassment in the fast casual workplace

An employment lawyer offers five steps for preventing and handling sexual harassment situations in the workplace.

What millennials want from restaurants

Cayan found that millennials are eating out more and are looking for secure payment methods that are easily accessible and reliable.

What you need to know about the most popular food delivery apps

This fact-based analysis of Postmates, Doordash, Grubhub, and UberEATS — four of the most popular food-ordering apps — is meant to serve as a helpful guide to…

5 reports to improve customer satisfaction

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

What makes your customers happy when visiting your restaurants, and what keeps them coming back? Is it the quality and taste of the food? Polite and speedy…

How to turn customer feedback (positive or negative) into more revenue for your restaurant

There's a reason servers have been trained to stop by mid-course to ask how everything is going — it increases tips. In a modern world, tech can extend this…

Is there a ghost in your kitchen?

by Amanda McNamara — Content Marketing Specialist, Toast Inc.

Ghost kitchens are popping up all over the world — from Auckland to Washington, D.C — and disrupting the widely held definition of what it means to be a…

Marketing ROI 101: Attribution, measurement aren't the same

Sustainable marketing-driven growth relies on finding the mix of tactics that drive more incremental contribution than they cost to execute.

3 characteristics of an Enterprise Data Warehouse, why restaurateurs should care

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Without an EDW, companies are left to manually extract their data from multiple sources that must be compiled into reports and, if necessary, distributed to…

California Tortilla COO shares top LTO-mastering tips

If you don't continue to evolve your menu, customers will eventually get bored and encounter menu burnout

California Supreme Court places hurdle on classifying workers as independent contractors

The Court's recent ruling applies a more rigid standard to wage and hour violations that typically are the greatest source of exposure for businesses…

Nominations now open for 'The Perfect Pitch'

by Cherryh Cansler — Publisher, FastCasual.com

Entries are being accepted through June 8. Three finalists will be selected by Aug. 8 to make their five-minute pitch on Oct. 9 at the summit.

Uncovering top 3 growth trends in foodservice

by Stephen Dutton — Analyst, Euromonitor International

While consumer spending is growing, the way consumers spend into foodservice is changing

5 tips to help restaurateurs master menu labeling before May 7 deadline

by Betsy Craig — pres, menutrinfo.com

Menu-labeling expert Betsy Craig shares five compliance tips to help restaurants prep for the May 7th enforcement deadline.

Intelligent digital communications changing the world: Are you ready for it?

Drive-thru and other types of restaurant digital signage are getting smarter nearly by the second, which could trigger customer connection opportunities for…

Solving the 'ROI problem' of digital marketing

Capturing a customer, gaining an understanding of what drove that customer to you, quantifying revenue and leveraging customer data to segment audiences in…

What the fast casual industry can learn from hospitality's $2.5 billion brawl

Will history repeat itself in the restaurant industry? Not if brands take control now.

Don't add delivery until you ask these 5 questions

While delivery is becoming a must-have for restaurants, there are five things operators should ask themselves before rolling out a new delivery program.

6 ways to master SEO to get more customers in the door

If your restaurant needs more visibility, SEO may help.