London's Soho Coffee launches mobile payment platform

January 28, 2019

Soho Coffee Co., a London-based chain, has partnered with Yoyo, a European mobile payments platform, to launch a mobile loyalty and payments app, according to…

4 ways restaurants can add 'flexibility, versatility' to customer experience

by Cherryh Cansler — Editor, FastCasual.com

Most restaurants know they need to be more flexible and offer customers versatility, but what does that mean exactly?

New Zealand fast casual expanding using Oracle Cloud

January 25, 2019

New Zealand-based Cafe Anatolia is looking to expand across the country and has tapped Oracle Food and Beverage Simphony Cloud to ensure that customers receive…

Chipotle VP chats digital strategy

Nicole West, Chipotle VP Digital Strategy and Product, discusses how seriously the chain takes real-time engagement with its customers and what types of…

Olo secures $18M investment from Tiger Global Management

January 10, 2019

Olo, a mobile ordering and delivery platform for restaurants, has received $18 million in financing from Tiger Global Management, according to a company…

Eatsa launches pick-up system to alleviate bottlenecks caused by mobile orders

January 10, 2019

In hopes of addressing the operational challenges facing restaurants stemming from the rise of digital ordering and third-party delivery, San Francisco-based…

Hughes Achieves Verifone Managed Network Service Provider Certification

Company Now Offers Verifone POS Retailers Easy Transition to PCI-Compliant Solution from Discontinued Enhanced Zone Router (EZR)

Restaurateurs ditching paper manuals for digital training tools

January 8, 2019

Employees armed with mobile tools are happier, better trained and take better care of customers, according to a survey conducted in 2018 by Vanson Bourne on…

Execs predict increased usage of near-me, voice searches to make dining decisions

by Cherryh Cansler — Editor, FastCasual.com

From the explosion of near-me searches to consumers demanding more options, this year's tech trends are all about meeting the customer where and when they…

Omnivore raises $10M in Series A via The Coca-Cola Company, Performance Food Group

January 8, 2019

Omnivore, a point-of-sale connectivity platform enabling third-party technologies to integrate with restaurants' POS systems, has announced a Series A…

Industry insiders predict top tech restaurant trends of 2019

by Cherryh Cansler — Editor, FastCasual.com

FastCasual interviewed executives from a variety of tech vendors to reveal some of 2019's most promising tech trends. ​​​​​​Part 1 of this series features…

Infor acquires Vivonet, expanding foodservice POS

December 28, 2018

Infor, a provider of industry-specific cloud applications, has acquired Vivonet Inc., a provider of cloud-based hospitality solutions, according to a press…

Caribou Coffee reports security breach

December 21, 2018

Caribou Coffee President John Butcher reported today on the chain's website that it has fallen victim to a security breach. Customers who visited any…

20 Fast Casual Brands to Watch in 2019

In the first edition of this report, FastCasual reveals 20 of the year’s most newsworthy fast casual concepts and discusses why they not only have the…

Urban Bricks founder on taking a pizza brand beyond the pie

by S.A. Whitehead — Food Editor, Net World Media Group

Host & QSRweb Editor Shelly Whitehead talks with Fast Casual editor, Cherryh Cansler, about Euromonitor's latest restaurant trend data. The spotlight interview…

Canadian survey finds nation's brands fall short on customer engagement tech

December 3, 2018

A report found that Canadian restaurants are not engaging with their customers as much as they should, and high employee turnover and payment fraud are…

Just Salad taps Gotham Greens as romaine supplier

November 30, 2018

Just Salad is partnering with Gotham Greens for its supply of greenhouse-grown romaine.

What fast casuals can learn from full-service brands about elevating customer experiences via AV tech

From walls of big-screen televisions at sports-focused establishments to touchscreen tabletops, entertainment control systems and immersive audio fast casual…

How To Turn Your Digital Signage Into A Real Estate Marketing Tool

by Egor Belenkov — CEO, Kitcast

Digital signage is a relatively new tool in real estate business. Learning how to utilize it may come in handy for those who want to step up their marketing…

Smashburger franchise taps mobile marketing to drive customer engagement

November 29, 2018

Smashburger franchise owner, Regrub Inc., is using ShopAdvisor’s mobile marketing system to draw new customers and expand customer engagement and so far it's…