How to hire top-notch summer employees

by Cherryh Cansler — Editor, FastCasual.com

Two experts weigh in on how to hire the best summer employees.

The pre-shift meal: Sometimes simple is best for team building

by Jennifer Yugo, Ph.D. — Principal Consultant, Engaging Business Communications

One of the easiest and most effective options for "team building" is the pre-shift meal.

Newk's names franchisee of year

May 4, 2016

Newk's Eatery has named Cassandra Stokes as its franchisee of the year. Stokes, of Sekots Too LLC, has been a franchisee for nearly three years, due to high…

Restaurants gear up for summer hiring season

April 11, 2016

Ninety-one percent of hourly employers anticipate hiring the same or more workers this summer compared to last year.

Wingstop, Pizza Hut, Cici's Pizza execs debate importance of mobile apps

by Travis Wagoner — Editor, Networld Media Group

The customer experience at a restaurant is paramount to a restaurant's success. Mobile apps have become increasingly part of that experience, but how important…

4 things you don't know about the ACA (but should)

The employer shared responsibility rules under the Affordable Care Act (sometimes called "pay or play") is just one more area that is moving so fast that many…

Customers will ultimately pay the price from wage increase, says Sonic chief

April 1, 2016

The higher minimum wage will likely be paid for through menu pricing in order to keep franchises profitable, says CEO Clifford Hudson.

California green-lights $15 minimum wage

March 31, 2016

California lawmakers are signing off on a bill to boost the state'’s minimum wage to $15 within six years.

How Cafe Rio's 'chief people officer' recruits, retains top employees

by Cherryh Cansler — Editor, FastCasual.com

CPO Andy Hooper chats about how the recipe for the chain's success is more than just serving burritos and making money. Hint: It's about giving employees a…

How to improve restaurant employee productivity: Part 3

To control labor costs, you need to look at several different metrics individually and collectively to get the most accurate picture and to make effective…

NorthStar Order Entry POS system has new features

March 15, 2016

Custom Business Solutions has released NorthStar Order Entry 4.0 with expanded capabilities for improving operations and increasing efficiency for restaurant…

How to control labor cost using restaurant labor Allocation: Part 2

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

In order to properly leverage labor allocation, it's important to understand what variables affect cost. Customer demand and employee resources are two main…

Pei Wei CMO opens up about chain's growth spurt

by Cherryh Cansler — Editor, FastCasual.com

Fueling the growth is a new loyalty campaign, a more customizable menu, a localized restaurant marketing program and a refresh of some of the chain's older…

How to build a team that performs well in the weeds

by Jennifer Yugo, Ph.D. — Principal Consultant, Engaging Business Communications

Are you putting the right motivators and structure in place so your team will perform well when they are weathering a storm or serving in the weeds?

Why calculating restaurant labor as percentage of sales is foolish: Part 1

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

It's safe to say, the timely collection of relevant, detailed and accurate information is critical to understanding labor costs.

How 2 fast casuals mastered training to enhance customer experience

by Cherryh Cansler — Editor, FastCasual.com

Training can range from a couple hundred dollars to several thousand annually per employee based on the type of restaurant, location and management style of…

Modern Market updates POS system

February 25, 2016

Modern Market, a farm-to-table fast casual concept in Texas and Colorado, has completed the deployment of a cloud-based POS.

5 Tips to turn BoH staff into customer-experience superheroes

Use these tips to transform your back-of-house staff into customer-experience superheroes — cape optional.

Strategic employee scheduling boosts consumer experience, bottom line

by Fast Casual

It may not sound as sexy as emerging technologies like mobile pay or cutting-edge digital signage, but workforce scheduling delivers just as much value.

Video: Illegal Pete’s founder discusses how raising hourly wage to $17 has grown his business

by Cherryh Cansler — Editor, FastCasual.com

Employees get a food and drink credit, medical and dental insurance and tips, which all resulted to a 3.2-percent increase to the brand's bottom line.