How mismanaging your labor is killing your sales

by Juan Martinez — Principal, PLG

Many foodservice operators have trouble managing their labor challenges.  If labor is not the concept's highest cost in the P&L, it will soon be. The…

How seasonal workers change your ACA compliance status

How do you define a seasonal worker? How do you track them? And how could they change your ACA status? An expert shares the most important things you should…

Chipotle expands employee educational opportunities

May 2, 2017

Chipotle Mexican Grill is debuting a new custom bachelor's degree in business for its workers via a partnership with Bellevue University and Guild Education.

How bad recruiting, interviewing, hiring processes create lack of talent in UAE's restaurant industry

by Murad Alnasur — Managing Director, FranchiseME / Restonalysis

Not having the good talent capable of hiring other good talent creates a snowball effect of bad talent in our region.

Monday restaurant worker strike talk grows

April 27, 2017

Strike rumblings are getting louder around a potential restaurant worker job action planned to take place Monday, May 1, including a planned massive labor…

How well do you mitigate risk? Learn from those who have been there

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Companies face a new set of risks in today's marketplace due to new technology. The need to manage human resources remains as critical as ever.

Restaurant industry upbeat for 2017; big year for digital marketing

April 24, 2017

This year promises to be a lucrative one for the restaurant industry, according to the Toast Restaurant POS "Restaurant Success in 2017 Industry Report," which…

Equity firm invests in Torchy's Tacos

April 20, 2017

Torchy's Tacos — a fast casual restaurant that began as a food truck, has received a minority investment from General Atlantic, a growth equity firm, according…

Mobile Vending University helps prepare food truck owners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mobile Vending University provides a certified course in operating a food truck in Pasco, Washington. The attendees are taught by subject matter experts in all…

3 ways technology can lower food costs

by Niall Keane — CEO of SynergySuite, SynergySuite

With timely insights, restaurants can optimize processes, make better decisions, and save time and money

Starbucks to help Chinese employees pay for aging parents' health care

April 11, 2017

Starbucks, known in the U.S. as a champion for employee rights and welfare, is working toward the same reputation in China. The company announced today that as…

Uberrito hires development leader to drive franchise growth

April 11, 2017

Mexican fast casual Uberrito has named Peter Ortiz as its new chief development officer, tasking him with driving the brand’s national franchise strategy.

Hopdoddy Burger Bar hires new vice president of food and beverage

April 11, 2017

Hopdoddy Burger Bar has hired Mark Adair as vice president of food and beverage. Adair has 30 years of experience in the industry, and plans to launch seasonal…

2 techs combine forces to reduce labor costs

April 11, 2017

7shifts and Toast are combining forces to create an integration that helps chains lower labor costs by streamlining employee clock-ins and schedule…

Lemonade Restaurant Group taps Mediterranean Cuisine Operating Co.’s Kelly Hansen

April 10, 2017

Lemonade Restaurant Group, a Los Angeles-based fast casual restaurant company that serves seasonal California cuisine, has named Kelly Hansen as senior…

Panel puts franchise marketing under the microscope

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Finding the right individuals to become franchise owners requires a well -structured marketing and recruitment program. Four veterans offered their insights…

DQ, Mazzio's and Rave roll out the tech to roll in the employees

by S.A. Whitehead — Food Editor, Net World Media Group

At the Restaurant Franchising and Innovation Summit in Dallas this week, three big restaurant companies discussed how tech is changing the way they hire and…

C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better…

Tim Hortons franchisees seek to delay mobile ordering

March 31, 2017

Tim Hortons franchisees are attempting to delay the release of the chain's new mobile ordering app because they believe not enough testing has been done.

Keynoter: Want to motivate employees? Try ‘trust and track’ instead of ‘command and control’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Creating an employee training system that delivers outstanding customer service requires making employees feel engaged and providing regular feedback…