Customer Service / Experience News & Media
Chipotle class action suits allege brand misled public, investors about food safety measures
July 20, 2017
One class action suit was filed, another is waiting for class certification and a third is in the wings, all alleging that Chipotle and its leadership led food…
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Are kiosks the next step for restaurant-based digital signage?
by Jeff Hastings — CEO, BrightSign
There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach…
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McAlister's opens 13th Virginia location
July 20, 2017
McAlister's has opened its first Northern Virginia location in seven years in Fairfax, bringing the concept's total to 13 in the state, according to a press…
read nowFazoli's opens first Sioux Falls location
July 20, 2017
Brian and Heidi Hagan, of SD Faz I LLC., will open Fazoli's newest location in Sioux Falls, according to a press release.
read nowNoodles & Company releases rewards app
July 20, 2017
Noodles & Company is debuting a rewards program app, NoodlesREWARDS, which lets customers view specialized offers, promotions and the concept's menu, as…
read nowTijuana Flats launches take-home taco kit
July 19, 2017
Tijuana Flats is debuting a take-home family taco meal kit for $31.99, according to a press release.
read nowVeggie Grill expands eastward
July 19, 2017
Veggie Grill will open its first location beyond the West Coast in the Chicago area later this year, according to a press release.
read nowLocali chooses Fransmart to accelerate franchising
July 19, 2017
Locali is partnering Fransmart to take its franchised natural food concept, with an organic-based deli menu, nationwide, according to a press release.
read nowBurgerFi adds a Florida location
July 19, 2017
BurgerFi launched its Boynton Beach, Florida unit on July 17, according to a press release.
read nowFormer NFL tight end opens OK City Pie Five unit
July 19, 2017
Billy Bajema, a former Oklahoma State and NFL tight end, is getting ready to open Pie Five's fifth Oklahoma location and its fourth in the Oklahoma City area…
read nowMcAlister's Deli wants 'Sweet Teas' to win baseball team naming contest
July 18, 2017
Atlanta's Triple-A baseball affiliate is looking for a name, and Famous Sweet Tea-selling McAlister's Deli wants everyone to vote for "Sweet Teas," according…
read nowHopdoddy to open location near Texas A&M campus
July 18, 2017
Hopdoddy Burger Bar will open in Bryan-College Station, adjacent to Texas A&M University, on July 31, according to a press release.
read nowShelly Sun leads investors striving to drive Capriotti's growth
July 18, 2017
Franchising veteran Shelly Sun has joined Capriotti's Sandwich Shop as part of a group of high profile investors, according to a press release.
read nowJJ's Red Hots celebrates National Hot Dog Day with $2 dog
July 17, 2017
On July 19, JJ's Red Hots will celebrate National Hot Dog Day by offering a new hot dog, The National, for $2, according to a press release.
read nowCharlotte Tropical Smoothie Cafe opens its doors
July 17, 2017
Tropical Smoothie Café opened its newest unit in Charlotte this week and kicked off its grand opening celebration July 17., according to a press release. The…
read nowHonest Mary's under development in Austin
July 17, 2017
Honest Mary's, named after the wife of owner Nelson Monteith, will open in Austin, Texas later this summer, according to an Eater article.
read nowMoe's fake queso warning comes on heels of Chipotle's Queso announcement
July 14, 2017
Moe's Southwest Grill is warning its customers of a "fake queso epidemic" in a not-so-subtle dig at Chipotle, which announced this week that it's testing queso…
read nowMeatballs Etc begins franchising
July 14, 2017
Meatballs Etc. has launched a franchise program under Squisito Franchise Enterprises, beginning its expansion on the Eastern seaboard, according to a press…
read nowBack Yard Burgers re-enters Jackson market
July 14, 2017
Back Yard Burgers opened a location in Jackson, Tennesee, after its first location in the area closed in 2012.
read nowBobby's Burger Palace begins global expansion
July 14, 2017
Bobby's Burger Palace has launched its global licensing program, allowing expansion through new partners and new markets, according to a press release.
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