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Customer Service / Experience News & Media

Tropical Smoothie Cafe launches franchise plan for Florida

September 13, 2018

Tropical Smoothie Cafe has announced its franchise development plans for the Orlando and Tampa areas and is currently seeking qualified entrepreneurs to open…

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Achieving chain transparency, farm-to-table in fast casual

by Katy Jones — VP of Marketing, FoodLogiQ

Not only are consumers thrilled to have same-day harvests on their plates, they are increasingly drawn to brands that demonstrate sustainability and supply…

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Nekter Juice Bar partners with Grubhub, Doordash, Postmates

September 11, 2018

Nekter Juice Bar has aligned with three third-party delivery providers, Grubhub, Doordash and Postmates, to make it easier for guests to get Nekter Juice Bar…

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Yogurtland launches franchising technology through ByPass, 7shifts partnership

September 10, 2018

Yogurtland locations across the United States will feature technology partners Bypass and 7shifts, according to a press release.

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Proper Food to open NYC location

September 7, 2018

Proper Food, founded in 2013 in San Francisco, will open its first New York City location later this month, according to a press release. 

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Cutting out the middle man: Farmer's Fridge disrupts convenience dining

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The marriage of fresh food with IoT technology has proven to be a winning combination for Farmer's Fridge, a company whose offering presents a refreshing…

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Why assuming Gen Zers are younger versions of millennials will cost you

by S.A. Whitehead — Food Editor, Net World Media Group

Gen Z: If you were expecting just a more exaggerated version of the super-digital millennial, prepare to have your eyes opened.

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Starbucks launches community-based program to help local causes

August 27, 2018

Starbucks and Points of Light, the world's largest organization dedicated to volunteer service, have launched Starbucks Service Fellows, an employer-led…

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How Mooyah, Texas Roadhouse, Jersey Mike's create thriving company cultures

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Building a better company culture takes better hiring, training and culture building.

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5 ways to ensure your restaurant takes a bite out of the food delivery boom

RMS CEO gives five tips to ensure your restaurant doesn't miss out on the popular trend of delivery.

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B.Good launches delivery via DoorDash

August 1, 2018

B.Good is now offering delivery across the East Coast via a partnership with DoorDash, according to a company press release. As part of the partnership, for…

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How offering a monthly subscription service to your restaurant can become a revenue stream

Jim Fosina, CEO of Fosina Marketing Group, provides insight on what subscriptions can do for brands and their customers.

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Starbucks to open location for deaf community

July 20, 2018

Starbucks is opening its first signing store, near Gallaudet University in Washington, D.C., boasting a full staff fluent in American Sign Language, according…

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Research: Short wait times, ambiance important to fast casual customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ambiance — the look and feel of the service environment — has emerged as a critical factor in guest satisfaction, according to research presented at the…

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Why menu management can make or break your fast casual's third-party delivery launch

Omnivore Director of Special Projects, Don Guarnieri, elaborates on why menu management is so important for fast casual restaurants implementing delivery.

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[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

In this webinar, Speedline Solutions digs into the online side of your restaurant business and maps a strategy to engage your customers, increase loyalty, and…

Presented by SpeedLine Solutions

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PDQ reports credit card hack

June 25, 2018

Florida-based PDQ reported on its website this weekend that it was the victim of a cyber-attack between May 19, 2017, and April 20, 2018. The chain said that…

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Tips and tricks for handling restaurant leadership stress

by S.A. Whitehead — Food Editor, Net World Media Group

Wellness Expert Heidi Smith drew big crowds at the NRA show in Chicago, seeking her lessons on stress reduction for restaurant leaders.

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Helping couch surfers find your drinks, other add-ons: Delivering on delivery

by Matt MacInnis — Founder & CEO, Inkling

More than one in three consumers simply don't want to leave the house but still want restaurant food, while 30 percent believe the convenience is worth the cost

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Thinking Beyond Cable To Create Value with Your Dining Room TV

Introducing a platform that can lead to increased engagement, entertainment, and revenue opportunities.

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