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Customer Service / Experience News & Media

Brazil delivery provider iFood raises $500M

November 15, 2018

iFood, a Brazil-based food delivery company, has raised $500 million in what it claims to be the biggest funding round in Latin America.

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Zoës Kitchen debuts home delivery with freebie offer

November 13, 2018

Zoës Kitchen is now offering home delivery, via DoorDash, with a special incentive to lure customers this week.

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Starbucks expands delivery service, pilots Star Kitchens in China

November 7, 2018

Starbucks is expanding its Starbucks Delivers service in China, making it available to more than 1,100 stores in 17 cities.

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2018 Murtec Breakthrough Award Winners

Tillster is proud to announce that our client, McAlister’s Deli, won the 2018 MURTEC Breakthrough Award in the category of Customer Engagement Innovator.

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Piccadilly expanding to-go locations to Louisiana

October 31, 2018

Piccadilly Restaurants is opening Louisiana's first Piccadilly To Go location Nov. 7 in Baton Rouge.  The 1,320-square-foot location, at 216 Lee Dr., offers…

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Making your restaurant keto-friendly is easy, profitable

Not adding keto options to your menu could mean leaving money on the table.

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Starbucks launches American Sign Language-centric store in DC

October 24, 2018

Starbucks has opened the nation’s first American Sign Language-centric store in Washington, D.C.

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Pei Wei goes transparent with ingredients

October 24, 2018

There's no guessing when it comes to what's in Pei Wei's Wei Better Orange Chicken as the fast casual brand is going transparent with regard to ingredients.

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Free webinar puts Dunkin's DD Perks through loyalty litmus test

October 19, 2018

For loyalty and customer engagement software provider, Paytronix, there's a kind of four-part litmus test that great brand loyalty programs must pass: program…

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I ♥ Mac & Cheese expands delivery via Uber Eats, Delivery Dudes

October 18, 2018

I ♥ Mac & Cheese has partnered with Uber Eats and Delivery Dudes to deliver from all its South Florida locations, including Boca Raton, Coral Springs…

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CoreLife, Asian Box, Flatbread Grill talk sustaining sustainability, despite obstacles

by S.A. Whitehead — Food Editor, Net World Media Group

Three brands take on the challenges and rewards of one very hot restaurant topic: sustainable operations.

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Jersey Mike's partners with World Wide Technology for digital transformation strategy

October 11, 2018

Jersey Mike's Subs is teaming up with World Wide Technology in its effort to build a next-generation digital customer experience at more than 1,500 stores, a…

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Pei Wei, Kizuki, Curry Up Now discuss the challenge of showing up in unbranded search

by S.A. Whitehead — Food Editor, Net World Media Group

Three fast casual Asian-centered restaurant brands took to the stage Monday afternoon at the Fast Casual Executive Summit in Seattle to talk about the…

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How UK's Leon redefined the fast food industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Leon Restaurants Co-Founder Henry Dimbleby shares insight on how he and John Vincent set about redefining fast food into "fast food focused on good living and…

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Chef Chatter: How to deliver on new hospitality demands

Matt Harding, executive head chef, Piada Italian Street Food, talks about the importance of take out, and his experience within the food industry to back up…

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eTouch Menu/CompuTant partner for easier kiosk, mobile payments

September 27, 2018

eTouchMenu, a wholly-owned subsidiary of House Advantage, LLC, has teamed with CompuTant, Hawaii's only certified NCR reseller for independent and multi-unit…

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Jersey Mike's, Chipotle among powerhouse brands discussing innovative training methods

by Cherryh Cansler — Editor, FastCasual.com

Executives from Chipotle, Jersey Mike's, Holler & Dash and Rise Biscuits Donuts will weigh in on how and when to upgrade training methods.

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Chef Chatter: Customers want more variety in coffee

Fredrick Heurtin talks about the influences and profitability of coffee in the fast casual industry.

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FAT Brands CEO discusses third-party delivery

FAT Brands CEO Andy Wiederhorn talks with Cherryh Cansler of Fast Casual about his push for delivery in his keynote speech at the Restaurant Franchising …

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How foodservice industry can collaborate to improve food traceability

The foodservice industry needs to improve trading partner collaboration so food contamination can be pinpointed and the impact can be minimized. There are…

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