Ascent Solutions and Star Micronics Revolutionize ERP for Salesforce Users

Ascent Solutions ERP has partnered with Star Micronics, a leading POS hardware company, to deliver a true POS software to Salesforce users.

How Red’s Savoy Built a Digital Storefront of the Future

This webinar will take you through digital storefront best practices. You’ll learn about the importance of menu design and testing, how to streamline the…

Gaining a 360-Degree View of Your Customers

QSRs have more customer data than ever, but making sense of that data can be a challenge.

How to Build a Digital Commerce Flywheel

There continues to be a disconnect between the digital and physical operations of most businesses. The pandemic has accelerated the adoption of technology that…

Starbucks, Panera Bread, McDonald’s winning the digital game

November 12, 2020

Digital sales will make up over 50% of limited-service restaurants' business by 2025, according to a study by Incisiv, which also predicted that although…

Pandemic speeds up operational changes at Sweetgreen

by Cherryh Cansler — Editor, FastCasual.com

Like so many other restaurants around the world, Sweetgreen shifted into crisis mode COVID-19 hit but is now preparing for its version of the "new normal."

70% of your customers visit once and never return—here’s how to win them back

It’s been said time and time again—turning a first time visitor into a loyal customer is the ultimate win for any business.

POS marketing: How data helps restaurants win more repeat business

Restaurant owners and managers are always looking for ways to win more repeat customers. Whether it’s by updating their menu or hosting themed events…

'How Chipotle Turned Free Burritos into Lasting Customer Relationships' focus of Oct 24 free webinar

by S.A. Whitehead — Food Editor, Net World Media Group

Basketball and burritos are a pretty unbeatable mix. But when that duo is also paired with digital engagement as Chipotle did last spring, it is even more…

Fireside Pies teams with rapid delivery services in Dallas area

July 7, 2016

Twelve-year-old Fireside Pies is among the flock of restaurants making connections with delivery services like Uber and Amazon to deliver food in less than an…

Consumers rank Panera, Chick-fil-A, Starbucks, DQ as favorite brands

by S.A. Whitehead — Food Editor, Net World Media Group

Results are in from a study created via a mobile insights platform that captures customer impressions of some of the nation's premier QSR brands.

Snap Kitchen rebrands to 'revolutionize'

May 10, 2016

Snap Kitchen is rebranding and launching a new ad campaign at its 43 locations nationally, according to a company news release. With sites in…

Webinar download available: What Which Wich learned on its quest for perfect CRM

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the…

LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

July 20, 2015

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

Is social media part of your marketing mix?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations…

NRA 2012: Front Flip

Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was…

Webinar covers big data to drive consumer behavior

April 30, 2012

The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive…

FohBoh launches social media guest feedback tool

August 15, 2011

FohBoh, Inc. announced today the release of FOHBuzz SnapShot, a social CRM reporting tool that delivers real-time, guest satisfaction analysis to help make…

The CEO apology: A new kind of brand booster?

How CEO apologies suit the tenor of the times and satisfy consumers' desire for connection with a company.

Geo-based marketing essential to restaurant growth

Modern restaurants must incorporate geo-location and geo-targeting into multiple communications channels to grow revenue and boost loyalty.