Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

Chipotle Mexican Grill responds to FDA's plan to reduce antibiotic use in farm animals

April 15, 2012

Chipotle Mexican Grill said it applauds the Food and Drug Administration’s attention to the overuse of antibiotics in livestock farming, but urges the agency…

Chipotle, Creative Artists Agency win 2012 GRANDY Award

April 12, 2012

Chipotle Mexican Grill and CAA Marketing, a division of Creative Artists Agency (CAA), have been awarded the 2012 GRANDY Award for the animated short film…

Camille's Sidewalk Cafe rolls out Spring menu

April 12, 2012

Beautiful Brands International has announced the system-wide rollout of a new Spring menu at its Camille's Sidewalk Cafe concept, after experiencing a strong…

Wingstop spreads in Philadelphia

April 11, 2012

Wingstop has announced that the company has signed a development agreement that will result in eight new restaurants in the Philadelphia area.

NRA announces Operator Innovations Awards finalists

April 11, 2012

An independent panel of judges has selected the finalists for the National Restaurant Association’s inaugural Operator Innovations Awards. Three finalists in…

Panera Bread appoints interim CFO

April 10, 2012

Panera Bread Company has announced that its board of directors has appointed Thomas Patrick Kelly as interim chief financial officer, effective April 9, 2012.

Fazoli's launches new service and hospitality program

April 10, 2012

Riding a nearly two-year sales growth streak, Fazoli's has launched a new service and hospitality program that is the focal point of a new TV commercial…

Corner Bakery Cafe to enter Kansas City

April 10, 2012

Corner Bakery Cafe has signed an agreement that will bring the restaurant brand to Kansas City, Mo. Cafe Foods, Inc. will open five Corner Bakery Cafe…

Top 5 All-Time Food Flavor Pairings

Historically, food products with contrasting flavors have represented the most successful new food products in the United States and worldwide. Too much…

Phil Friedman becomes chairman of Brandstand Group board

April 9, 2012

Brandstand Group has announced that Philip Friedman, former CEO and president of McAlister’s Deli and current CEO of Salsarita's Fresh Cantina, has been named…

Healthful, flavorful meals top trends at QSRs, fast casuals

April 9, 2012

As diners become more sophisticated in their tastes and desire for flavorful, healthful foods, quick-service and fast casual operators are plating up…

Restaurants add 560,000 jobs, NRA partners with CareerBuilder

April 9, 2012

The National Restaurant Association reports that restaurants have added more than 560,000 jobs since the beginning of the employment recovery, with more than…

Newk's Express Cafe opens 50th location

April 9, 2012

Newk’s Express Café will open its 50th restaurant April 16 in Jacksonville, Fla. The restaurant is the company’s first in Jacksonville and third in Florida.

UFood Restaurant Group opens first Salt Lake City airport location

April 8, 2012

UFood Restaurant Group Inc. has announced that it has opened the first of two UFood Grill units at Salt Lake City International Airport, as part of the…

Baja Fresh appoints new CEO

April 8, 2012

Baja Fresh Mexican Grill, operated by fast casual franchisor Fresh Enterprises LLC, which also operates La Salsa Mexican Grill and Canyons Burger, has…

Fazoli's opens first travel unit

April 8, 2012

Fazoli's has opened its first unit in a travel plaza, marking an additional direction for the Italian restaurant chain.

CherryBerry heads to South Dakota

April 8, 2012

Beautiful Brands International has recently signed a deal for CherryBerry to expand CherryBerry Self-Serve Yogurt Bar into South Dakota. Franchisees Terry…

Cosi signs deal to open in Costa Rica

April 5, 2012

Cosi Inc. has announced that it has entered into a development agreement with Fast Casual S. A., to develop Cosi restaurants in Costa Rica. The agreement calls…

New Einstein Bros. location first to serve dinner

April 5, 2012

Local husband and wife team, Jon and Yvonne Kidder, have opened the newest Einstein Bros. Bagels location in Farragut, Tenn. It is the chain's first location…