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Top 100: Technologies – Using social and mobile for training

Using social and mobile for training is number three on our list of the 2014 Fast Casual Top 100 Movers and Shakers: Technologies.

December 5, 2014

Using social and mobile for training is number three on our list of the 2014 Fast Casual Top 100 Movers and Shakers: Technologies.

Training team members well is one of the most critical tasks for any customer-facing business. It’s hard enough to do well when employees tend to stay around a while, but in high-turnover industries such as foodservice and retail, it sometimes can seem impossible.

Fortunately, high-tech is offering more ways to help, especially when it comes to online programs and apps.

Uptown Network, for example, created a new training format that uses tablets to serve as “mobile teachers.” This new way of training can reduce training costs while training employees consistently and effectively. Employees who use it can post badges on their LinkedIn, Twitter, Facebook and other social media pages. Technology also is affecting scheduling in a big way. Freddy’s Frozen Custard & Steakburgers is using online technology such as ShiftNote to do everything from scheduling to sales tracking. The idea that all of these areas are being addressed with new technology frees up time and space for managers to focus on what’s important: pleasing their customers.