Saladworks upgrades POS system

Saladworks has upgraded its POS system across its nearly 100 restaurants via a partnership with Gusto POS.

"Converting our entire brand to Gusto POS has been an important fundamental step in our future planning, Saladworks CEO Patrick Sugrue, said in a company press release. "Gusto provides us real-timee access to our data and improves speed of service for our franchisees and their customers. It also facilitates deep and seamless integrations with other complementary technologies used in our business operations, allowing us to actively better our business and manage our brand."

Following the success of an initial pilot store testing period in early 2017, Saladworks began a company-wide rollout implementing the Gusto POS platform to help drive customer engagement through a digital omnichannel-ordering platform built to power the franchise brand, Sugrue said.

The companies worked diligently to implement a universal platform that would empower the franchisees, along with corporate, to make vital decisions with real-time data, said Gusto Niko Papademetriou, VP of major accounts and business development.

"Working with Saladworks and their team of franchisee coaches was a breeze. We felt comfortable leveraging them to take full ownership of the install process while we provided project management," he said. "Early in the rollout, we worked particularly closely with Saladworks’ franchisees in order to learn their business and make recommendations for improvements and standardization to their enterprise processes. Once through the early phase, the Saladworks team was able to hit the ground running and installed nearly 100 stores in just a few months."

With the POS system as the foundation, Saladworks is able to better manage labor cost and directly integrate in-store kiosk systems and online ordering, Papademetriou said.

Topics: POS, Systems / Technology

Companies: Gusto POS

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