Jacent creates products to enhance the telephone ordering process and improve the customer experience

 

"Since putting in the Jacent Voice Center, we have been able to place an order much faster through the POS system," said Glenn Barker, a Round Table Pizza franchisee in California. "Usually, we have handled increased call volume by throwing more people at the problem, but this system eliminates that, and our dine-in guests don't have to wait to be properly greeted because we are attempting to answer the phone within three rings. We're also selling a lot more advertised specials, even when we don't have the benefit of Round Table corporate television advertising support."

Features for the three modules include:

-- CallWise records each phone call, and delivers comprehensive reporting and analytics so that businesses can better understand all aspects of the ordering process. By being able to quickly track this information, users are able to find and fix issues that are causing order loss including employee theft, long hold times, poor customer service and other operational problems.

-- OrderStream gives customers the option to place their order automatically, using everyday speech. OrderStream scales to take up to six orders simultaneously, making it easy to handle unexpected call volume on a moment's notice. Additionally, customers benefit by being able to immediately place their order without having to wait for staff to answer their call - preventing abandoned calls and ensuring customer satisfaction.

-- QuickStart makes each call faster by providing staff with pre-screened customer order information before they even pick up the phone. This information allows staff to be more efficient fielding incoming calls and results in more orders being placed in a shorter amount of time.

"Even the best managed phone sales operations face issues such as unexpected peak volumes, inconsistent staff performance, high turnover, and rising labor costs," said Trevor Stout, president and CEO of Jacent. "With Jacent Voice Center and our expanded product suite, we can now impact all aspects of phone sales: from monitoring and managing existing agents, taking orders faster, and improving average order size, to fully automating order taking. We are helping our customers take more orders and provide better customer service at a lower cost, dramatically increasing the bottom-line for a minimal investment."

About Jacent Voice Center

Jacent Voice Center is a complete callbusinessmanagement system designed to be both expandable and inexpensive to deploy. The system allows managers to take complete control over their phone sales operations and minimize costly lost calls. Voice Center handles all of the call business needs and expands to add powerful additional modules that enhance and improve the entire scope of phone sales operations.

About Jacent Technologies

Jacent Technologies is the expert in enhancing enterprise inbound phone sales operations. Jacent Voice Center was developed exclusively for this purpose, and is currently empowering businesses to increase revenue and customer satisfaction through the speech automation of takeout and delivery orders in the restaurant industry. Current customers include a large percentage of Pizza Hut, Dominos and Round Table restaurants. For more information, visit www.jacent.com or call 408-327-9100.

SOURCE: Jacent Technologies

Mindshare PR Heather Fitzsimmons, 650-947-7400 heather@mindsharepr.com