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Fuddruckers Puerto Rico 1st to complete chain's Certified Training program

August 9, 2013

Fuddruckers has announced the first recipient of its recently launched Certified Training Designation program. The Texas-born fast casual chain bestowed the honor to its Caguas, Puerto Rico location led by franchisee, Max Olivera, and VP of Operations Carlos Alvarez, of Puerto Rico-based Caribbean Investment Group, Corp., which operates five restaurants throughout the island in addition to two other locations, according to a company press release.

Supported by Fuddruckers' Puerto Rico-based Director of Training Tammy Vega and Fuddruckers' Corporate Director of Training Mike Peay, the Caguas team invested nearly eight months to achieve this goal, which included a focus on general training, audits, testing and proficiencies.

The program was developed to increase staff retention while allowing franchisees and their affiliated restaurants to be more self-sufficient through maintenance of policy, procedures and standards. Not only will this position the businesses to save money, but also create a revenue stream for managers through a training bonus, said Peter Tropoli, chief operating officer. In the case of Caguas, the management team will be dispatched to support upcoming Fuddruckers openings in the Dominican Republic, building cost efficiency for the franchisee.

Read more about staffing and training.