Features, News & Blogs
The Secret Decoder Ring and Loss PreventionOver the holidays I watched "A Christmas Story" for the gazillionth time. One of the scenes in the movie is Ralphie getting his secret decoder ring to unlock the mysteries of the universe. His ring consisted of all the tools that when utilized would …
As serious as a heart attackIf you want to know why more diners are asking more questions about your menu – and your kitchen – consider how serious food allergies are. In January, a 7-year-old girl in Virginia with a severe allergy to peanuts died after eating a …
What else can I get you?If you're like most operators, you'll be making some changes to your menu in the coming months. According to the Wall Street Journal, Applebee's has revamped about 80 percent of its menu over the past two years, while more than half of T.G.I. Friday …
But I thought it was being done – Inspecting the expectedWe may have too much faith that it cannot happen, or won't happen or we're simply naïve. Perhaps we don't seek, therefore we don't find. Maybe it's assumptions, perhaps laziness, or even poor work ethic. It can breed and morph in a culture …
Screening your background screener The employee screening environment is rapidly evolving, making it hard for businesses to keep up. That's just one reason why businesses are either outsourcing background checks to a partner or are not conducting screenings at all. For those not …
Revitalize ‘good service’: A foodservice mustFoodservice has always been about delivering the best customer experience by providing the best food, most convenience and best service. However, during the economic recession, people tightened their belts, counted their pennies and scrutinized …
Gloves! The controversy continues – Part 1To glove, or not to glove, that is the question. It's a debate that has raged in foodservice circles for years and centers on the question of whether hand washing alone is effective in preventing foodborne illness. One side believes that hand …
3 trends hitting foodserviceThe PeopleMatter Institute (PMI) put together the 'Top 11 of 2011,' a compilation of the hottest trends from the past year that the service industry should continue focusing on in 2012. From this list I predict the following to be the most prominent …
A leopard that couldn’t change its spotsThe adventure usually begins with a notice from the bank that a deposit was either short or is missing. It triggers questions of who was supposed to have taken it to the bank and when. When the accountability for the deposit is determined, the …
De-Silo HR: The Next Evolution DriveThruHR, a daily broadcast on all things HR, recently hosted Valerie Warnock, head of PeopleMatter's Human Resources, to talk about 'organic HR.' (Listen here.) In the interview, Valerie mentioned that it's time to rebuild the HR model, and step …
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Staffing is critical to the success of any business, but especially in the restaurant industry with its high employee turnover rates. This research center offer insights for human resources managers to help hire, train and retain the best employees.

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