Fuddruckers installs IBM self-service kiosks

AUSTIN, Texas — Fuddruckers is about to become one of the first known restaurant chains to use interactive kiosks in its kitchens. The restaurant chain plans to improve the efficiency of meal preparation and food order delivery with the IBM technology.

 

According to a news release, Fuddruckers' proprietary recipes and food preparation methods will be distributed to 125 secure, ultra-compact IBM Anyplace Kiosks in all of its corporate-owned restaurants' kitchens. This will replace paper-based procedures and recipe manuals, and will allow the restaurant chain to provide accurate and up-to-date food preparation instructions and recipes at a single source.

 

Fuddruckers will provide its general managers and cooks with easy access to recipes, via touchscreen panels and Recipeviewer software from Custom Business Solutions Inc. The restaurant chain also is using 125 new IBM SurePOS 500 systems to record customer orders. The new systems will be able to run the entire POSitouch suite that includes point of sale, enterprise reporting, employee scheduling, inventory, food costing and forecasting software applications.