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Free webinar: How Norwegian Cruise Line uses tablets to improve restaurant experience

April 27, 2016

Understanding that today's consumers want what they want when they want it, Norwegian Cruise Lines set out to adopt tablet technology to provide a better customer experience in two of its restaurants aboard the Norwegian Escape, David Lehman, VP of IT Infrastructure and Fleet Technology of Norwegian Cruise Lines, said during a webinar, "Using Tablet Technology To Give Guests What They Want," hosted on FastCasual.com. It is now available for free download.

The deployment wasn't easy for Norwegian Cruise Lines, which has dozens of restaurants and dining options aboard each of its14 ships. It faced stringent health requirements as well as integration with the cruise ship's property management system, but Lehman said the rollout was a success.The technology gave guests control over their orders and also sped up service.

During the webinar, Lehman and Art Julian, CEO and founder of Custom Business Solutions, discussed the following:

• Lessons from implementing cutting edge technology in two restaurants.
• The five questions to ask to determine if tablet technology is right for you.
• How to get executive and departmental buy-in for new technology.
• The value of putting your customer first when considering innovation.

The webinar is now available for free download.

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