News

FastCasual.com publishes Restaurant State of the Industry Report 2012: Workforce Management

November 28, 2011

FastCasual.com has published its Restaurant State of the Industry Report 2012: Workforce Management, which provides a comprehensive view of hiring, retention and compensation trends across the fine dining, fast casual, quick service and casual dining segments.

The report includes 55 pages of in-depth research and a state-by-state analysis of restaurant-industry-employment growth, as provided by the National Restaurant Association.

Survey questions also cover how brands build and communicate their company culture, the amount they spend on training and turnover. For example, 65 percent of fast casual operators report they spend between 1-3 percent of their annual budget on turnover. Meanwhile, 51 percent of quick-service operators reported spending the same annual budget amount on turnover.

Other insights include:

• 17 percent of fast casual operators offer a management bonus structure based on a percentage of EBITDA, while 39 percent of casual dining operators offer the same EDITDA-based bonus structure;
• 26 percent of both fast casual and quick-service operators offer a quarterly-based management bonus structure;
• 61 percent of quick-service chains use technology to streamline the hiring process compared to 46 percent of fast casual operators. Fifty percent of both casual dining and fine dining operators said they use technology to streamline the hiring process.

Click here to learn more about the report and to purchase a copy.