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Einstein Bros. deploys MonkeyMedia online ordering, catering software
April 21, 2010
MonkeyMedia Software, a provider of web-based operations solutions for the foodservice industry, has announced that Einstein Noah Restaurant Group Inc. (ENRG) has successfully deployed bothMonkeyOnlineOrderingandMonkeyCatering 3.0 to enable end-to-end visibility and control over the catering business for its Einstein Bros. Bagels brand.
After ENRG successfully integrated MonkeyOnlineOrdering and MonkeyCatering into its catering platform, the company introducedwww.ebcatering.com, its new catering website, to customers of Einstein Bros. restaurants across the nation. The website was designed to simplify the ordering process by allowing customers to place a pick-up or catering order directly online, instead of calling to place an order with an employee at a local restaurant. In addition to enabling an efficient online ordering solution for takeout and catering, ENRG experiences further benefits with MonkeyOnlineOrdering and MonkeyCatering, such as:
- Seamless integration of back-of-house and front-of-house operations. The company's online ordering system has automated the ordering process, which helps increase order accuracy and maximize operational performance.
- Enhanced visibility into all business units. ENRG can run comprehensive reports from the web to track each unit's performance and better understand customer patterns and behavior.
- Improved customer service. With better reporting and real-time visibility, ENRG is able to improve and speed up the decision-making process, allowing the company to be more responsive to customer needs and the changing business environment.
"We've found MonkeyMedia Software's team to be extremely knowledgeable about the catering business," said Beth Briggs, vice president, Information Technology, with Einstein Noah Restaurant Group. "They're more than just a catering software provider – they have been a great partner to lean on during our deployment. Our investment in new technology has strengthened our catering business, and MonkeyMedia Software has played a big role in that success."
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