Technology
Dickey's upgrades online-ordering system
February 24, 2021
Dickey's Barbecue Pit has upgraded its back-of-house online ordering system to give operators a more seamless experience. Changes to SPARK — the brand's proprietary online ordering dashboard — included updates to labor modules, improvements to location settings and orders as well as a more modern user interface.
"For the past 80 years, Dickey's has leaned into its mantra of 'Evolve or fail,'" Dickey's Chief Information Officer Carissa de Santis said in a company press release. "We continue to invest and advance our technology to provide a frictionless experience for our guests and team members. By updating SPARK with new digital enhancements, Dickey's is making it easier for franchisees to spend less time navigating technology and more time focusing on operating their restaurants."
Customizable features allow franchisees to modify discounts on a location by location basis and select custom time frames for orders. Other developments include the ability to finalize and export payroll directly from the dashboard, enhanced logic for complete editing of prices to include bulk changes and the addition of select POS settings for ease of management.
Dickey's Barbecue Restaurants Inc., founded in 1941, has over 500 locations in 44 states and the UAE.
