News

Buffalo Wild Wings franchisee deploys MICROS Simphony solution

December 20, 2011

Bison Appendages Inc. and its owner, Bob Senkar, a Buffalo Wild Wings Grill & Bar franchisee, has chosen to implement MICROS Simphony, a cloud-based point-of-service and enterprise restaurant management system developed by Hospitality Solutions International (HSI), a division of MICROS Systems Inc.

Senkar said he selected HSI above other POS providers because MICROS Simphony has capabilities that better fit the needs of his growing operation in terms of streamlining management processes. MICROS Simphony offers a comprehensive suite of tools that enable restaurant operators to have maximum control over their above-store and back-office procedures, integrating data with their point of sale, and delivering full reporting capabilities.

The first MICROS Simphony deployment is slated for February 2012 at the Massillon, Ohio, Buffalo Wild Wings location, and will include reporting, inventory and labor applications, as well as kitchen display integration.

Senkar added that he is excited about the flexibility of the system and being able to customize the flow of the POS. He will offer his input to other Buffalo Wild Wings franchisees on how this can be implemented at their stores.

"I enjoy working with HSI, and that I don't have to piece together my restaurant management system through many outside resources," he said. "I want to help pave the way for all Buffalo Wild Wings franchises to evolve toward using true, cloud-based restaurant management technologies."

The move to a cloud-based point-of-sale and restaurant management system helps companies save money by reducing capital investments, since servers don't have to be installed on every property. Data and applications are hosted off-site at the secure MICROS Data Center facility, reducing the need for costly upgrades and maintenance.

Also, MICROS Simphony Labor automates and streamlines manual schedule exercises, ideal for Senkar's Ohio restaurants that employ about 50 people each. The MICROS Simphony Labor platform allows owners of the enterprise to track complex staffing needs, such as hours employees should be charged and overtime.

The Web-based interface gives employees easy access to their own scheduling portal. Employees can even log into their scheduling portal from a mobile device.

"Many of the Buffalo Wild Wings team members are young, and in an age of everything Internet," said Cyndi Shepley, general manager and vice president of HSI, "it makes sense to plug a restaurant's operations into a series of Web-enabled applications, and bring them all together under one point of management."

Read more about systems and technology.