News
Q&A with MICROS' Tom Moran
by James Bickers — Editor, Networld Alliance
September 28, 2008
Retail Customer Experience editor James Bickers recently attended the MICROS 2008 Users Conference. While there he sat down with Tom Moran, vice president of…
read nowStarbucks workers hide woman from kidnappers
September 28, 2008
Cambridge Chronicle (Mass.): Employees at a Cambridge, Mass., Starbucks helped hide a woman after she escaped from two people who had held her prisoner for…
read nowMystery Shopping Study ranks best wait times
September 28, 2008
DALLAS — The Mystery Shopping Providers Association (MSPA) has released a survey that offers some insight into one key component of customer service: wait…
read nowFast Casual launches state of the industry report
September 25, 2008
LOUISVILLE, Ky. — Fast Casual magazine and FastCasual.com have released the "2009 Fast Casual State of the Industry Report." The 73-page comprehensive study…
read nowQuiznos appoints Clyde Rucker executive VP, CFO
September 25, 2008
DENVER — Quiznos has announced that Clyde Rucker has been named to executive vice president and chief operating officer, effective immediately. Prior to this…
read nowStarbucks, ad agency part ways
September 25, 2008
The Oregonian: Starbucks and advertising agency Wieden+Kennedy have announced they're parting ways, after four years of working together. In 2007, the company…
read nowNRA lauds Senate approval of restaurant depreciation provision
September 24, 2008
WASHINGTON, D.C. — The National Restaurant Association has hailed the U.S. Senate passage of the Tax Extenders and Alternative Minimum Tax Act of 2008…
read nowCorner Bakery announces executive hires
September 24, 2008
LAKEWOOD, Calif. — Corner Bakery Cafe has announced that it has added three new members to its executive team. Richard Peabody joins Corner Bakery as chief…
read nowPanda Express teams up with Big Brothers Big Sisters, Knott's & Oakley
September 24, 2008
ROSEMEAD, Calif. — Panda Express has announced its involvement in "Doorways," a partnership with Big Brothers Big Sisters of Orange County, Calif., Knott's…
read nowFirehouse Subs names franchise development manager
September 24, 2008
JACKSONVILLE, Fla. — Firehouse Subs has named Brent Greenwood the manager of franchise development. Greenwood's focus at Firehouse Subs will include enhancing…
read nowBuffalo Wild Wings completes restaurant acquisition
September 24, 2008
MINNEAPOLIS — Buffalo Wild Wings Inc. has announced the completion of the $23 million asset acquisition of nine Buffalo Wild Wings franchised restaurants in…
read nowSmashburger expands into Ft. Collins, Colo.
September 24, 2008
DENVER, Colo. — Ft. Collins, Colo., will become home to the first Smashburger expansion outside of Denver. Smashburger, launched by private equity and concept…
read nowStarbucks to intro new breakfast sandwiches
September 23, 2008
BusinessWeek: Starbucks plans to introduce new warm breakfast sandwiches begining next week, the company said. The new sandwiches, called Piadini, will feature…
read nowSCA donates paper products for hurricane relief
September 23, 2008
NEENAH, Wis. — SCA Tissue North America, a manufacturer of away-from-home tissue products, is donating 34,560 rolls of paper towels to Feeding America to help…
read nowDenny's tests fast casual concept
September 23, 2008
Franchise Update: Denny's has developed a fast casual concept as part of its strategy to reinvigorate the chain. The company is testing three Fresh Express…
read nowFive Guys heads to Michigan
September 22, 2008
LIVONIA, Mich. — Fast casual burger restaurant Five Guys Burgers and Fries is expanding to Michigan, with three locations slated to open within the next few…
read nowRaising Cane's to move staff to Dallas
September 22, 2008
New Orleans Times-Picayune: Raising Cane's Chicken Fingers is moving the bulk of its administrative functions from Baton Rouge, La., to Dallas, the company…
read nowSmashburger appoints Ryan McMonagle as CFO
September 22, 2008
DENVER — Fast casual burger concept Smashburger has appointed Ryan McMonagle as chief financial officer, the company announced. McMonagle was formerly vice…
read nowStarbucks opens first Portugal store
September 22, 2008
SEATTLE & LISBON, Portugal — Starbucks Coffee International and partner Grupo VIPS will open its first coffeehouse in Portugal on Sept. 30 at Alegro Mall…
read nowChipotle looks for new ad agency
September 21, 2008
AdWeek: Chipotle Mexican Grill is searching for a new ad agency after its split with Denver-based DeVito/Verdi. Chipotle CEO Steve Ells said the company was…
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