Starbucks lays off customer service reps

June 2, 2009

The Seattle Times: Starbucks Corp. is laying off an undisclosed number of workers this week at its customer service center in Seattle, which answers calls and…

Wand Corp. partners with LG Electronics for LCD screens

June 2, 2009

EDEN PRAIRIE, Minn. — Wand Corp. has announced a partnership with LG Electronics to directly sell and repair LG LCD Screens to Wand Corp.'s quick-service and…

Judge overturns $100 million Starbucks tips verdict

June 2, 2009

LA Times: A California appeals court reversed a ruling Tuesday that had ordered the coffee giant to pay more than $100 million in restitution for allowing…

ASK THE EXPERTS: What special types of coverage should restaurant operators consider?

June 2, 2009

Grasping the ins and outs of insurance requires a steep learning curve for the average restaurant owner. There's more to insurance coverage than property and…

ASK THE EXPERTS: What do restaurant operators need to be aware of when determining the type of insurance they should buy?

June 2, 2009

Restaurant operators are faced with a dizzying array of choices when it comes to purchasing insurance coverage.    Fast Casual asked Georgianna Stump, senior…

ASK THE EXPERTS: What is the most important type of insurance restaurant operators should have?

June 2, 2009

ASK THE EXPERTS: What are the top two misunderstandings about insurance?

June 2, 2009

Insurance can be a confusing issue for restaurant operators. Fast Casual asked Georgianna Stump, senior director with insurance provider Risk Services Corp.…

NRA Show: Cleveland promos combi oven technology

Joe Nicholson, key accounts manager for Cleveland, shares with QSRweb the benefits of combining cooking technology to speed up cooking while achieving the…

Boston Market puts BBQ on the menu

June 1, 2009

GOLDEN, Colo. — Boston Market has announced it is introducing Summertime BBQ selections to the menu. The limited-time menu is now available nationwide through…

Oregon governor expected to sign menu labeling bill

June 1, 2009

The Register-Guard: The Oregon Legislature on Monday approved a new law requiring chain restaurants with 15 or more U.S. outlets to post calorie information on…

Shane's Rib Shack launches Red, White and BBQ promotion

June 1, 2009

ATLANTA — Shane's Rib Shack is gearing up for the summer season with its new promotion, Red, White and BBQ, the company has announced.    Running June …

Buffalo Wild Wings to present at Piper Jaffray conference

June 1, 2009

MINNEAPOLIS — Buffalo Wild Wings Inc. has announced that the company will present at an upcoming consumer conference.   On June 9, the company will present at…

Potbelly adds Zapp's potato chips to offerings

June 1, 2009

CHICAGO — Potbelly Sandwich Works is having a "Free Chip Celebration" on June 3 to introduce its new side offering: Zapp's potato chips.   On June 3 from 1…

Drive sales through employee-performance programs

by Valerie Killifer — senior editor, NetWorld Alliance

Fast casual operators boost retention and brand loyalty by giving back to their employees.

NRA Show: Clatterhead offers customer loyalty solution

Tom Gimbel, founder of Clatterhead, demonstrates for QSRweb the company's Amplify solution, a customer referral reward service that builds a restaurant brand's…

Obama stops at Five Guys for jalapeno cheeseburger

May 31, 2009

The Associated Press: President Barack Obama made a surprise lunchtime stop at a Washington, D.C., Five Guys on May 29.   The president ordered a cheeseburger…

Pinkberry, Red Mango spice up competitive efforts

May 31, 2009

USA Today: Frozen yogurt sales are expected to increase 20 percent during the summer months, prompting big-name chains such as Pinkberry and Red Mango to…

Boston Market names F. Lane Cardwell Jr. new CEO

May 31, 2009

GOLDEN, Colo. — Boston Market Corp. has announced that F. Lane Cardwell Jr. has been appointed as the company's new chief executive officer, effective…

Water bottle source of Starbucks explosion

May 31, 2009

NY1: Police investigating the explosion at an Upper East Side Starbucks in New York City say the device that went off was made from a small plastic water…

Capriotti's named 2009 World Series of Poker sandwich

May 31, 2009

LAS VEGAS — Capriotti's has announced its selection as the official sandwich of the 2009 World Series of Poker (WSOP), a designation given to the company for…