Hello. We miss you. Won’t you purchase again?

by Jitendra Gupta — Mobile CRM Director, Punchh

Pizza operators have had it good for years. No other restaurant business has the ability to track customer data as accurately as a delivery operation that gets…

Is ordering via Facebook catching on - finally?

by Alicia Kelso — Editor, QSRWeb.com

Restaurants are seeing that benefits include speed, consumer convenience and upselling capabilities.

Fast casual chains implement video-based hiring

November 19, 2012

Several restaurant chains are now using JobOn to screen and hire hourly workers for their restaurants. Starbucks, Saladworks, Jamba Juice and Smoothie King…

Top 100: Menu Innovations- Heart healthy

November 19, 2012

No. 4: Heart healthy

Top 100: Menu Innovations - Back-to-scratch cooking

November 18, 2012

No.3 Back-to-scratch cooking

Top 100: Menu Innovations - Veggie burgers

November 18, 2012

No. 5 Veggie burgers

Five tech tools to help treat every customer like a VIP

by Duessa Holscher — marketing, Granbury Restaurant Solutions

Most technologies can help you give exceptional customer service without extraordinary effort.

Firespotter Labs expands restaurant waitlist management app

November 16, 2012

Firespotter Labs has announced the launch of NoshList Premium, an expanded version of its restaurant waitlist management app for iPad. NoshList and NoshList…

Uncle Maddio's expanding Florida footprint

November 16, 2012

Uncle Maddio's Pizza Joint is planning to grow its footprint in the Tampa/Clearwater, Fla., market and recently held a meeting with potential franchisees to…

Lawsuit alleges that Chipotle fails to pay overtime

November 16, 2012

A Chipotle Mexican Grill employee filed a class-action complaint Thursday against the chain alleging that it failed to pay overtime to hundreds of employees.

Study finds high customer support for nutritional disclosure at restaurants

November 16, 2012

Many chains, including Starbucks, Panera and McDonald's, have already begun posting nutritional information on their menus, well ahead of the Affordable Care…

FastCasual.com seeking Top 100 nominations

It's time to pick the year's hottest fast casual chains, people, trends and menu innovations; nominations close Jan.1

Top 100: Menu Innovations- Gluten free

November 15, 2012

1. Gluten Free

Top 100: Menu Innovations - Banh Mi Sandwiches

November 15, 2012

No. 2 Bahn Mi Sandwiches

Fast Casual Executive Summit 2012: NEC

Fast Casual editor Cherryh Butler visits with NEC's Rich Ventura, to talk about menu and branding trends, at the 2012 Fast Casual Executive Summit.

Pie Face 'meats' NYC

Australia's 70-unit fast casual concept, Pie Face, expanded this year to New York City, hoping Americans will enjoy the meat and dessert pies just as much as…

GrubHub introduces food delivery tracking platform

November 15, 2012

GrubHub, an online and mobile food ordering service, has unveiled the beta release of Track Your Grub, a new set of features that provide GrubHub diners with…

S'mores Latte now at Williams Fresh Café

November 15, 2012

Williams Fresh Café has added a hot new item to its winter beverage lineup — the S'mores Latte.

Charleys 'steaks' claim with launch of Bacon Swiss Steakhouse Crunch

November 15, 2012

Charleys' restaurants, known for Charley's Grilled Subs and Charleys Philly Steaks, has added the Bacon Swiss Steakhouse Crunch to its menus. It will be…

Pinkberry launching eGifting program for holiday shoppers

November 15, 2012

This holiday season, Pinkberry is offering a new gifting experience that allows customers to give and receive Pinkberry gift cards by picking up a gift card…