News & Media From Judy Mottl

How UK's Leon redefined the fast food industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Leon Restaurants Co-Founder Henry Dimbleby shares insight on how he and John Vincent set about redefining fast food into "fast food focused on good living and…

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PJ's Coffee, Primo Hoagies franchisors spill secrets to success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Franchise leaders from PrimoHoagies, PJ's Coffee and ClimbZone offer tips for emerging franchisors and future franchisees.

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Franchise focus: Smoke’s Poutinerie bringing poutine to the masses

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 150-location franchise is rolling out nationwide on and near campuses and airports, and its founder’s passion is reflected everywhere — from his attire to…

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Top missteps to avoid on the way to franchising success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From operational strategy errors to overlooking the customer experience, there are plenty of things to trip a new franchisor up on the way to successful…

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Franchisees talk do-over: What they wish they knew before opening their franchise

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Managing employees is a major aspect that new franchisees often don’t realize or prepare for when signing a franchise agreement. That, and the fact that…

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How to avoid disputes in the franchisor-franchisee partnership

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Attorney Brian Schnell of Faegre Baker Daniels LLP offers up advice and tips on how potential franchise operators and franchisors can sidestep common disputes…

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IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions…

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Freebirds, United Airlines help restaurants understand location-based marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Location-based marketing is the best way to reach customers around our location and it's a very cost-effective way to market to consumers, said Erin Levzow…

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Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

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Why women are a natural fit for the franchise opportunity

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

More women than ever are stepping into the franchise industry, and as a panel of female franchisees and franchisors explain, there are more than a few good…

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Why relationship building is critical for a successful franchise

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Whether you're a franchisor or a franchisee there is one big common aspect tied to everyone's success: a supportive, collaborative, trusting relationship.

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5 strategies for franchise success over the long haul

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

By adopting five strategic actions, a franchisee can build strong customer retention and loyalty.

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International franchise expansion requires hefty work upfront

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Domestic franchisors, whether running one location or 100 in the U.S., face a challenging journey in the quest to go international.

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Tips, advice for married couples taking the vow to run a franchise

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A happy union of marriage is no easy feat as it requires love, passion, dedication, commitment, loyalty and lots of communication, just to name a few top…

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Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

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Starbucks urges citizens to reflect, make good choices

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks take full page ads in top newspapers to urge citizens to achieve balance between profitability and social impact.

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Panera exec: Payment, mobile innovations achieving major success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Panera's still full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

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Navigating the crossover: Fast casualization of the restaurant industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…

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Tips, advice on preparing the brand for unit expansion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…

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Building the brand culture: It’s all about empowering employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.

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