News & Media From Judy Mottl
2020 Perfect Pitch winner: We make a 'damn good biscuit'
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Louisville, Kentucky-based Biscuit Belly took the top honor during the Fast Casual Executive Summit 'Perfect Pitch' competition, beating out three other…
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Fast casual brands offer tips, best practices for managing the supply chain
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The supply chain is a critical aspect of a brand's operations and it needs to scale easily while reducing costs, increasing efficiencies and boosting revenue.
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Fast casual brands share tips, advice on sustainability
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's fast casual brands are focused on going green for many reasons. An increasing number of consumers are not just expecting it, but demanding it. A panel…
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10 missteps to avoid in launching, expanding a fast casual brand
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Whether you are a seasoned restaurant operator or new to the industry, it’s always best to learn from other’s mistakes instead of making your own. Here are the…
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Chipotle leader talks relevancy, experience, cultivating a better world
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In the opening keynote at this week's Fast Casual Executive Summit, Scott Boatwright, Chipotle Mexican Grill's chief restaurant officer, shared insight on the…
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Webinar offers insightful strategy for retailers in the 'new normal' of business
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free on-demand informative webinar, sponsored by LogMeIn, offers critical insight for retailers getting back to business in the wake of COVID-19.
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Live webinar: Boosting the employee experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…
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How the fast casual franchise can thwart marketing burnout
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Planning and franchisee involvement are key in averting marketing burnout within the franchise organization.
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Designing marketing campaigns to promote growth, sustainability
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Marketing leaders from F&Co., Taziki's Mediterranean Cafe and Cici's Pizza shared insight on winning marketing campaign strategy during the recent Fast Casual…
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Zoup, Ballard Brands, Vale Food share tips, advice on battling payment fraud
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brand leaders from Zoup, Ballard Brands and Vale Food share advice and knowledge of how to prevent payment fraud in a panel session sponsored by Kount.
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Why 4 is the magic number in customer retention
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy.
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Chipotle, Dickey's, Applebee's execs offer tips on AI strategy, ROI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence is fast becoming a mainstream technology for fast casual brands, but it requires a plan and data insight, as leaders revealed during a…
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How brands can avoid cannibalization in driving growth
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to drive growth is top of mind for brands but in the quest to grow brands can often ignite a cannibalism strategy, something no partner or franchisor…
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GoPoke takes Perfect Pitch title at Fast Casual Executive Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Seattle-based authentic Hawaiian poke and desserts fast casual beat out tough competitors, Salads UP and Sugapeach Chicken & Fish Fry, in the annual Fast…
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Cowboy Chicken, Modern Market and the omnichannel digital experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sean Kennedy, president of Cowboy Chicken, and Modern Market Technology Director Brian Anderson shared insight and tips on crafting a digital experience…
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Why fast casual brands are embracing digital training with open arms
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Paper-based employee training manuals and binders are quickly disappearing as staff training is going digital.
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How UK's Leon redefined the fast food industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Leon Restaurants Co-Founder Henry Dimbleby shares insight on how he and John Vincent set about redefining fast food into "fast food focused on good living and…
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PJ's Coffee, Primo Hoagies franchisors spill secrets to success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Franchise leaders from PrimoHoagies, PJ's Coffee and ClimbZone offer tips for emerging franchisors and future franchisees.
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Franchise focus: Smoke’s Poutinerie bringing poutine to the masses
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The 150-location franchise is rolling out nationwide on and near campuses and airports, and its founder’s passion is reflected everywhere — from his attire to…
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Top missteps to avoid on the way to franchising success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
From operational strategy errors to overlooking the customer experience, there are plenty of things to trip a new franchisor up on the way to successful…
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