Curbit partners with Ovation to streamline guest experience

February 20, 2024

AI-driven order company Curbit has partnered with Ovation, a guest feedback system, to streamline brand interactions with guests, offering an elevated guest…

Haven Hot Chicken wins The Perfect Pitch at the Fast Casual Executive Summit 2023

by Mandy Wolf Detwiler — Editor, Networld Media Group

Haven Hot Chicken won The Perfect Pitch concept competition at the Fast Casual Executive Summit in Louisville, Kentucky on Oct. 9.

Introducing FastCasual's 2023 Perfect Pitchers

by Cherryh Cansler — Editor, FastCasual.com

Founders of Haven Hot Chicken, Mahana Fresh, Pizzawala, Pucci Brothers Fresh Italian and Sankranti Indian Kitchen will take the stage on Oct. 9 to pitch their…

Ovation launches call-to-text feature

July 12, 2023

Ovation, a real-time guest feedback platform for restaurants, has released an automated call-answering feature, Call-to-Text, allowing restaurants to…

Groucho's Deli wins Excellence in Guest Experience award

May 24, 2023

South Carolina-based Groucho's Deli, which was founded in 1941 and is still family-owned, is the winner of FastCasual's inaugural Excellence in Guest…

2023 Fast Casual Perfect Pitch open for nominations

May 18, 2023

As part of its commitment to spotlighting up-and-coming fast casual brands, FastCasual is hosting its ninth annual Perfect Pitch contest Oct. 8 and is…

Dog Haus, Big Chicken execs talk convenience, consistency, connection

by Mandy Wolf Detwiler — Editor, Networld Media Group

In a session at the Restaurant Franchising and Innovation Summit hosted by Networld Media Group, Zach Oates, founder and CEO of Ovation, C.J. Ramirez, EVP and…

Workshopping what your guest experience is missing

by Cherryh Cansler — Editor, FastCasual.com

Big Chicken's Sam Stanovich, Dog Haus' CJ Ramirez and Ovation CEO Zack Oates will help attendees evaluate their customer experiences and provide dozens of…

Farm Burger elevates app, customer feedback collection

January 27, 2023

Farm Burger is refining its guest experience with the rollout of an app focused on delivery, convenience, choice and guest feedback.

How to maintain your online reputation

by Mandy Wolf Detwiler — Editor, Networld Media Group

Can those dreaded one-star reviews be reversed? Experts say yes if handled correctly.

Introducing the 2022 Fast Casual Perfect Pitchers

by Cherryh Cansler — Editor, FastCasual.com

Following a global contest, five concepts will compete in The Perfect Pitch at the annual Fast Casual Executive Summit. Here's a sneak peek of the presenters.

Thanx teams with Ovation to boost feedback capability

September 1, 2022

Loyalty and guest engagement platform Thanx is partnering with Ovation, an actionable guest feedback platform, to boost real-time customer feedback…

Ovation launches 2-question survey to 'pinpoint operational issues'

August 1, 2022

Ovation, a restaurant guest feedback platform, has created a reporting tool — Insights — to help operators understand and use the massive amount of customer…

Collaboration, innovation focus of Fast Casual Executive Summit

by Breck Hapner — Director of Marketing, Chepri

Well, it came, and actually happened, with many great sighs of relief. Restaurant leaders were finally able to get together to collaborate and innovate…

Chick N Max wins Perfect Pitch

by Cherryh Cansler — Editor, FastCasual.com

The Perfect Pitch, which tasks five up-and-coming entrepreneurs with pitching their concepts to Summit attendees and an advisory panel in hopes of securing…

RFIS 2021 Sponsor Preview: Ovation

Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a 2-question SMS-based survey as a digital Table Touch™ that has…